Staff Software Engineer

Summary

Join the Security Center team at ServiceNow and build high-quality, scalable, and reusable code using best practices. Collaborate with product owners, designers, and fellow developers to understand requirements, refine scope, and deliver code from design to implementation and testing. Contribute to new products and features while enhancing existing ones, shaping intuitive user experiences. Troubleshoot customer environments, debug code, and explore ServiceNow AI capabilities. Mentor peers and foster a culture of knowledge-sharing. This role requires a proactive mindset, strong initiative, and a collaborative spirit. The ideal candidate will have extensive software engineering experience, proficiency in Java and JavaScript, and a solid understanding of data structures and algorithms. Experience mentoring engineers and supporting production systems is essential.

Requirements

• A proactive mindset and strong initiative
• A collaborative spirit and curiosity to ask questions and learn continuously
• Experience designing, building, and shipping software to production environments
• Proficiency in debugging tools and resolving product issues
• A track record of supporting customers with critical production issues
• Experience mentoring engineers and guiding technical decisions
• The ability to balance individual preferences with team and product priorities
• A reflective approach to work, with interest in integrating AI into workflows and decision-making
• 8+ years of software engineering experience; or 6+ years with a Master’s degree
• Strong proficiency in Java or similar object-oriented languages
• Experience developing applications in JavaScript
• Solid understanding of data structures, algorithms, design patterns, and performance optimization
• Strong analytical and design skills
• Experience mentoring engineers and supporting production systems
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry

Responsibilities

• Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.)
• Work with the product owners and designers to understand requirements and refine scope of work
• Own your code from design, implementation, test automation and delivery
• Collaborate with your fellow developers, and on other teams, and quality engineering peers
• Contribute to both new products and features while also enhancing the existing product suite
• Shape intuitive user experiences and customer journeys across our product suite
• Troubleshoot customer environments and debug code
• Explore and integrate ServiceNow AI capabilities into our products
• Mentor peers and foster a culture of knowledge-sharing and engineering excellence

Preferred Qualifications

• Experience with modern UI frameworks such as Angular, React, or Vue
• Familiarity with ServiceNow platform features and scripting (Glide, Flow Designer)
• Exposure to AI-powered tools and workflows
• Passion for web technologies, reusability, and component-based architecture
• Hands-on software engineering experience in the security domain

Benefits

• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan
• Family leave programs