Staff Software Engineer, ServiceNow Architect

Summary

Join ServiceNow as a ServiceNow Platform Architect to lead the design and delivery of complex integrations between ServiceNow and enterprise systems. You will design and build applications and visualizations using the ServiceNow platform, leveraging AI/ML capabilities to streamline operations and enhance user experience. Responsibilities include leading platform integration and automation, driving AI adoption, acting as the primary technical owner of the ServiceNow platform, and collaborating with stakeholders. You will define integration architecture standards, enforce best practices, and guide external partners. The role requires extensive ServiceNow platform experience, strong AI integration experience, and specific certifications.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• Bachelor’s degree in computer science, Information Technology, or related field
• Progressive ServiceNow platform experience in a lead/architect capacity
• Strong experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• Proven track record in designing and implementing complex integrations using REST/SOAP APIs, IntegrationHub, and third-party connectors
• Hands-on experience with ServiceNow AI features (e.g., Virtual Agent Designer, Predictive Intelligence, Performance Analytics)
• Strong scripting skills (JavaScript, Glide API) and deep knowledge of ServiceNow development frameworks
• Excellent problem-solving and solution design capabilities
• ServiceNow Certified System Administrator and ServiceNow Certified Application Developer (required); Certified Technical Architect certification preferred

Responsibilities

• Lead the end-to-end design and delivery of complex integrations between ServiceNow and enterprise systems, while also exploring AI/ML capabilities within the platform (e.g., Virtual Agent, Predictive Intelligence) to streamline operations and enhance the user experience
• Design and build state of the art applications and visualizations using ServiceNow platform and related technologies
• Lead the design and implementation of robust integrations between ServiceNow and other enterprise platforms (e.g., Azure, Workday, SAP, Splunk, Snowflake)
• Leverage Workflow Data Fabric, IntegrationHub , custom APIs, and MID Servers to orchestrate real-time data exchange and workflow automation
• Define integration architecture standards and ensure security, scalability, and performance across use cases
• Drive adoption of AI capabilities in ServiceNow , such as Predictive Intelligence, Virtual Agent, and Performance Analytics
• Collaborate with stakeholders to identify high-impact opportunities for AI-driven automation (e.g., incident categorization, request routing, knowledge recommendations)
• Evaluate and prototype AI/ML models for platform enhancement in alignment with business goals
• Act as the primary technical owner of the ServiceNow platform, with emphasis on extensibility and modernization
• Define and enforce best practices around platform development, integrations, and performance optimization
• Guide external partners on architecture, code quality, and delivery excellence
• Explore the latest ServiceNow features and evaluate them for adoption
• Work closely with Product Owners, Business Analysts, and cross-functional IT teams to understand integration and automation needs
• Serve as the go-to expert for integration strategy and AI-enablement across ServiceNow

Benefits

Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service