Staff/Principal Engagement Manager

Summary

Join Skylight, a digital consultancy assisting government agencies in enhancing public services, as an Engagement Manager. You will be responsible for the success of client projects, utilizing agile methodologies and managing multidisciplinary teams. Responsibilities include translating client objectives, assembling teams, managing projects, removing obstacles, conducting retrospectives, and providing project status updates. The ideal candidate possesses strong agile project management skills, client relationship abilities, and a passion for improving public services. Skylight offers a competitive salary, comprehensive benefits, and a flexible, remote-friendly work environment.

Requirements

• Understand how to apply agile principles to project and program management
• Ability to understand client needs and build long-lasting, meaningful relationships with them
• Ability to grow Skylight’s business through business development activities
• Can cultivate team health, including establishing psychologically safe environments
• Can ensure that each project is staffed with the appropriate level and types of personnel
• Can ensure that teams are compliant with their contract’s terms and conditions
• Ability to work successfully within a professional services environment (e.g., can communicate effectively with clients)
• Passionate about creating better public outcomes through great government services
• A mindset and work approach that aligns with our core values
• Ability to travel for work from time to time

Responsibilities

• Translate the client’s objectives and constraints into an engagement approach that’ll deliver a unique experience and impactful results in the shortest amount of time possible
• Assemble a multi-disciplinary team of experts from a variety of sources, including Skylight and other subcontractors, to deliver the engagement
• Manage multiple projects aimed at delivering transformation or a specific product using the appropriate methodologies (e.g., Scrum or kanban)
• Set up the team for successful delivery by removing obstacles, coaching them on how to become more collaborative and self-organizing, and enabling the work they do rather than impose how it’s done
• Conduct retrospectives with both the client and Skylight team to learn what is and isn’t working well, and formulate and implement improvement actions
• Provide management- and team-level visibility into the status and health of the engagement

Preferred Qualifications

• Prior experience working in the civic tech space
• Experience working in a remote-team environment

Benefits

• Medical insurance, dental insurance, vision insurance
• Short-term and long-term disability insurance
• Life and AD&D insurance
• Dependent care FSA, healthcare FSA, health savings account
• Dollar-for-dollar 401(k) match up to 10% of your salary with no vesting period
• Flexible paid-time-off policy (generally around 25 days per year), plus 11 paid federal holidays
• Up to 12 weeks paid-time-off for all eligible new birth, adoption, or foster parents
• Performance rewards, including annual salary increase, annual performance bonus, spot bonuses, and stock options
• Business development / sales bonuses
• Referral bonuses
• Annual $2,000 allowance for professional development
• Annual $750 allowance for tech-related purchases
• Annual swag budget of $100 to display your Skylight pride with some merchandise (hoodies, hats, and more)
• Dollar-for-dollar charity donation matching, up to $500 per year
• Access up to $1,000 before payday to cover emergency expenses
• Flexible, remote-friendly work environment
• An environment that empowers you to unleash your superpowers for public good