Store Manager in Training

Summary

Insomnia Cookies is hiring a full-time Store Manager in Training at their Bala Cynwyd store. The role involves managing the store when the Store Ops Manager is absent, supervising team members, conducting interviews, supporting with ordering and inventory control, and ensuring customer service excellence. The position offers competitive hourly compensation, benefits on the first day of the month after 60 days of employment, a cellphone stipend, paid vacation, and free cookies with every shift.

Requirements

• At least 1 year of experience in a supervisory role within a restaurant or retail store
• Prior experience conducting in-person interviews of hourly support staff
• Prior Point of Sale (POS) systems experience
• Ability to utilize MS Office, Word and our Applicant Tracking System
• Ability to work a 4-5 day work week and 1-2 mid-to-late shifts throughout the latter part of the week (Thurs- Sun)
• Must be 18 years of age or older and have legal eligibility for employment in the United States

Responsibilities

• Perform as Manager-on-Duty during scheduled shifts when Store Ops Manager (GM) is not present
• Supervise, train and coach 2-5 team members engaged in both cookie sales and customer deliveries
• Lead new hourly staff onboarding and initial training
• Conduct initial interviews for potential new hires in the manager’s absence
• Support Store Ops Manager with ordering, inventory control and scheduling
• Hold staff accountable to Insomnia Cookies’ standards (baking, uniform, company policies, etc.)
• Upselling and overall customer service excellence - Ensuring all team members are also upselling and providing the best customer service

Benefits

• Market competitive hourly compensation PLUS eligibility for end of month store bonus as well!
• Excellent comprehensive benefits 1st day of the month after 60 days of employment (medical, vision, dental and pet insurance)
• $25.00 monthly cellphone stipend
• 10 days of paid vacation plus 2 paid Insomnia Personal Days of Wellness