Store Manager in Training

Summary

Insomnia Cookies is hiring a full-time hourly Store Manager in Training at their Dover store. The role involves managing the store when the Store Ops Manager is absent, supervising and training team members, conducting interviews, supporting with ordering, inventory control, and scheduling, and ensuring customer service excellence. The position offers market competitive hourly compensation, end-of-period store bonus, comprehensive benefits including medical, vision, dental, and pet insurance plans, a $25 monthly cellphone stipend, 10 days of paid vacation, and free cookies with every shift. Desired skills include at least 1 year of experience in a supervisory role, prior POS systems experience, ability to utilize MS Office, and the ability to work a 4-5 day work week and 1-2 mid-to-late shifts throughout the latter part of the week.

Requirements

• At least 1 year of experience in a supervisory role within a restaurant or retail store
• Prior experience conducting in-person interviews of hourly support staff
• Prior Point of Sale (POS) systems experience
• Ability to utilize MS Office, Word and our Applicant Tracking System
• Ability to work a 4-5 day work week and 1-2 mid-to-late shifts throughout the latter part of the week (Thurs- Sun)
• Must be 18 years of age or older and have legal eligibility for employment in the United States

Responsibilities

• Perform as Manager-on-Duty during scheduled shifts when Store Ops Manager (GM) is not present
• Supervise, train and coach 2-5 team members engaged in both cookie sales and customer deliveries
• Lead new hourly staff onboarding and initial training
• Conduct initial interviews for potential new hires (Cookie Crew, Shift Leaders and Delivery Drivers) in the manager’s absence
• Support Store Ops Manager with ordering, inventory control and scheduling
• Hold staff accountable to Insomnia Cookies’ standards (baking, uniform, company policies, etc.)
• Upselling and overall customer service excellence - Ensuring all team members are also upselling and providing the best customer service

Benefits

• Market competitive hourly compensation
• Eligibility for end of period store bonus
• Excellent comprehensive benefits 1st day of the month after 60 days of employment that include medical, vision, dental and pet insurance plans
• $25.00 monthly cellphone stipend
• 10 days of paid vacation plus 2 paid Insomnia Personal Days of Wellness