Insomnia Cookies is hiring a
Store Manager in Training in United States

Summary

Insomnia Cookies is hiring a full-time hourly Store Manager in Training for its new Back Bay store. The MIT will perform manager duties during scheduled shifts, supervise and train team members, conduct initial interviews, support the Store Ops Manager, hold staff accountable to company standards, and ensure upselling and customer service excellence. The position offers competitive pay, bonuses, benefits, a cellphone stipend, paid vacation, and free cookies. Desired skills include at least one year of supervisory experience, prior interviewing experience, POS systems experience, ability to use MS Office and the Applicant Tracking System, and availability to work certain days and shifts.

Requirements

• At least 1 year of experience in a supervisory role within a restaurant or retail store
• Prior experience conducting in-person interviews of hourly support staff
• Prior Point of Sale (POS) systems experience
• Ability to utilize MS Office, Word and our Applicant Tracking System
• Ability to work a 4-5 day work week and 1-2 mid-to-late shifts throughout the latter part of the week (Thurs- Sun)
• Must be 18 years of age or older and have legal eligibility for employment in the United States

Responsibilities

• Perform as Manager-on-Duty during scheduled shifts when Store Ops Manager is not present
• Supervise, train and coach 2-5 team members engaged in both cookie sales and customer deliveries
• Lead new hourly staff onboarding and initial training
• Conduct initial interviews for potential new hires (Cookie Crew, Shift Leaders and Delivery Drivers) in the manager’s absence
• Support Store Ops Manager with ordering, inventory control and scheduling
• Hold staff accountable to Insomnia Cookies’ standards (baking, uniform, company policies, etc.)
• Upselling and overall customer service excellence - Ensuring all team members are also upselling and providing the best customer service

Benefits

• Payrate: $20.00/hr
• Eligibility for end of period store bonus
• Excellent comprehensive benefits 1st day of the month after 60 days of employment
• $25.00 monthly cellphone stipend
• 10 days of paid vacation plus 2 paid Insomnia Personal Days of Wellness and paid sick time