Strategic Account Executive

Summary

Join Kafene as a Strategic Account Executive, managing high-value retail partnerships and complex client relationships. You will serve as the primary executive-level contact for key merchant partners, conducting business reviews with C-suite stakeholders and driving revenue expansion through strategic negotiations and service enhancements. Leverage advanced analytics to identify performance trends and mitigate risks, while collaborating with internal teams to optimize strategies and inform product development. This role requires extensive travel, superior analytical skills, and the ability to synthesize complex market insights into actionable strategies. You will be a critical bridge between Kafene's most valuable partners and internal organizations, ensuring continuous improvement and innovation. The position demands exceptional strategic thinking, unwavering integrity, and the ability to serve as a trusted advisor to executive-level stakeholders.

Requirements

• Candidates must have lease-to-own sales experience
• 5+ years of strategic account management experience
• Experience managing accounts worth $1M+ annually
• Track record of revenue growth in existing accounts
• Experience presenting to C-suite executives
• Demonstrated ability to work in fast-paced environment
• Ability to develop and execute long-term account strategies that create mutual value
• Advanced proficiency in presenting data to executive stakeholders (e.g. QBRs, program economics, etc.)
• Unwavering commitment to ethical business practices and brand reputation protection
• Ability to navigate complex organizational politics and resolve sensitive issues
• Thrives in fast-paced, evolving business environment with changing priorities
• Demonstrated ability to handle sensitive information with discretion and professionalism
• Extensive travel required (60-75% of time)
• Must possess a valid driver's license and have access to reliable transportation for urgent travel on short notice
• Must be able to operate a motor vehicle safely, including getting in and out of a vehicle 6-8 times per day (Note: applicant must consent to and pass a motor vehicle record check as a condition of employment)
• Position requires physical capabilities including climbing stairs, lifting and carrying materials up to 50 pounds, and performing other essential job functions with or without reasonable accommodation

Responsibilities

• Serve as primary executive-level contact for Kafene's most strategic merchant partners, managing relationships that represent significant revenue and reputational impact
• Conduct executive-level business reviews with C-suite stakeholders
• Navigate complex organizational structures and decision-making processes at enterprise-level partners
• Drive revenue expansion through strategic contract negotiations, pricing optimization, and service enhancement
• Identify and execute cross-selling and upselling opportunities within strategic accounts
• Leverage advanced analytics to identify performance trends and pricing adjustment opportunities
• Use data to proactively identify account risks and mitigate them
• Benchmark partner performance against competitive landscape and macro trends
• Serve as immediate response lead for critical account issues or relationship challenges, even on accounts that are managed by a Regional Business Consultant
• Work with the Regional Business Consultant to develop and implement remediation strategies that preserve partner relationships
• Conduct post-incident analysis and implement preventive measures
• Synthesize partner insights to inform product roadmap and feature prioritization
• Collaborate with risk management teams to optimize underwriting strategies based on partner-specific data
• Work with finance and legal teams to develop pricing and contract structures for strategic accounts
• Ensure all partner interactions reflect Kafene's values and maintain the highest standards of business integrity
• Serve as escalation point for ethical concerns or compliance questions within the strategic account portfolio

Preferred Qualifications

Spanish proficiency is strongly preferred

Benefits

• Base Salary: Earn a competitive base salary ranging from $100,000 - $120,000 plus significant bonus for performance
• Healthcare: We prioritize your well-being by covering 80% of medical, dental, and vision insurance costs. Additionally, we contribute 75% of the premium for your spouse and/or dependents
• Retirement Benefits: Begin planning for your future from day one with our 401k plan
• Paid Time Off: We understand the importance of work-life balance. That's why we offer flexible paid time off days starting from day one of your employment