Strategic Accounts Executive

Summary

Join Garner, a rapidly growing healthcare company, as a Strategic Accounts Executive responsible for retaining and upselling small and mid-market employer clients. Collaborate with account managers to ensure client satisfaction and achieve expected results. Serve as a trusted strategic partner for clients on plan design, cost management, and performance improvement. Drive improved net revenue retention and key performance indicators (KPIs). This remote position involves up to 25% travel. The role reports to the SVP, Strategic Accounts and offers a competitive salary and benefits package.

Requirements

• Deep health plan design and benefits knowledge, including experience advising employer clients on benefits strategy and cost performance
• 2+ years of experience in a commercially-oriented consultant/broker, account management or sales role in the employee benefits space
• A deep commercial focus with the desire to be measured and compensated via the retention and growth of your book of business
• Proven results of achieving retention and upsell targets year over year
• A self-starter with the strong desire to work in an ambiguous, rapidly evolving, and fast-paced startup environment with notable upside
• Excellent communication and presentation skills
• Problem solver in ambiguous situations
• Strong communicator who can effectively articulate a vision
• A desire to be a part of our mission to improve the healthcare system
• Ability to travel up to 25% of time

Responsibilities

• Own the process to retain and upsell Garner’s small and mid-market employer clients
• Collaborate with account managers to ensure Garner’s clients have an excellent experience
• Become our client’s trusted strategic partner on plan design, bending cost trends and driving plan performance
• Work with clients to resolve strategic problems and ensure Garner is delivering value to the employer’s health plan and members
• Establish and manage some of the most important strategic broker and client relationships
• Monitor and anticipate the strategic needs of your book of business
• Monitor overall client health and execute strategic plans to proactively address key account risks
• Collaborate with finance, product, data, and technology teams to deliver reports and presentations demonstrating the value and ROI of Garner
• Drive improved net revenue retention and other KPIs for your book of business
• Travel up to 25% of the time

Benefits

• Flexible PTO
• Medical/Dental/Vision plan options
• 401(k)
• Teladoc Health