Remote Strategic Customer Success Manager

Summary

Join Enode, a climate tech startup, as a CSM/Implementation Consultant to help customers build energy management applications and shape the company's strategy.

Requirements

• 2+ years of experience in a commercial, customer-facing role working with Enterprise/Strategic accounts
• Has worked with technical products in a consultative format across complex organisations
• Strong analytical and problem-solving skills

Responsibilities

• Manage a small portfolio of high priority customers
• Ensure customers have a clear business case for building products powered by Enode and a clear end-to-end product development & launch plan
• Collaborate closely with our product teams to ensure our product evolves and meets the wants and needs of our customers
• Collaborate closely with Sales and Marketing to improve the customer journey end-to-end
• Build the Customer Success function within Enode

Preferred Qualifications

• Experience from either the energy sector and/or API products
• Experience in product management

Benefits

• Competitive compensation, including a very attractive employee option program
• Unlimited PTO & flexible working schedule
• A remote-first setup
• Stipend for setting up your home office & co-working space