net2phone Canada is hiring a
Strategic Customer Success Manager

Summary

Join our amazing team culture that values work-life balance, as a Strategic Customer Success Manager at Net2phone Canada.

Requirements

• 3+ years of customer success/customer service or account management experience
• Outstanding organizational skills with a strong attention to detail
• Excellent technical acumen
• Never-ending curiosity (you’re going to meet a lot of different businesses!)

Responsibilities

• Drive the success of their customer segment, including adoption, retention, account growth, referrals, upsells and renewals
• Ensure that customers derive maximum value from their investments in net2phone Canada and fully leverage our services on an ongoing basis
• Develop and maintain a trusted advisor relationship with customer key stakeholders and executive sponsors to fully understand customer's business strategy and measurements of success
• Track accounts, identify and develop new opportunities for expansion across the customer’s business to ensure contracted subscription growth and increased solution adoption across the organization
• Use proactive communication to identify and prevent churn
• Assist in the design and implementation of Customer Success best practices and trends
• Maintain product expertise and technical knowledge across the net2phone Canada product line
• Provide the appropriate customer experience based on the customer’s needs and timeline

Benefits

• Paid time off, sick & family days as well as paid volunteer days
• Ability to work remotely
• $2,000 in health & wellness benefits