Student Success Advisor

Summary

Join Keypath, a global EdTech leader, as a Student Success Advisor and help students achieve their educational goals. Work remotely from anywhere in Australia with flexible hours. Proactively coach students, troubleshoot issues, and manage their study paths. Drive re-enrollment and build strong relationships with students. This full-time position requires sales, relationship-building, and customer service skills, along with experience working towards KPIs. Keypath offers a competitive package, career progression, remote work setup, wellbeing focus, and growth opportunities.

Requirements

• Sales skills: To support student retention, drive re-enrolment and overcome objections commonly faced by students studying online
• Relationship building skills: To build and maintain relationships with students that allow you to fulfil the role as their trusted adviser
• Customer service skills: To provide a brilliant student experience by supporting students towards study success
• Goal-Driven: Experience working towards KPIs and financial targets, and who share the Keypath values of collaboration, commitment, innovation, and life-long learning

Responsibilities

• Proactively provide coaching support and troubleshoot at-risk issues to help students achieve their educational goals from initial course commencement through to graduation via. phone, email and web chat
• Supporting students with study path management to create the most efficient study path
• Driving re-enrolment into new programs that support our students’ goals
• Build a detailed knowledge of our University partners and the course offerings, through supported training and research

Benefits

• Flexible work arrangements: Choose your workspace—remote, office, or hybrid
• Generous Competitive package
• Career progression: Clear pathways in a rapidly expanding EdTech leader, including comprehensive online remote training
• Equipment and support: Full remote work setup including internet allowance
• Wellbeing focus: Paid mental health days and comprehensive support tools, including Toolkits for Digital Health and Mental Health support
• Growth opportunities: Internal Academy's to help you develop your career and skillset (People Leader's Academy) and heavily discounted Master’s degrees from our university partners + access to LinkedIn Learning