Supervisor, Clinical Data Entry

Summary

Join Natera's Clinical Data Analysis team as a Clinical Data Supervisor and oversee the team, ensuring high-quality data production. You will undergo training in Clinical Data Entry, perform quality checks, maintain error tracking, provide employee support, collaborate on issue resolution, create workflow documents and schedules, conduct performance reviews, interview candidates, mentor new hires, and complete special projects. This role involves regular handling of PHI (Protected Health Information) in both paper and electronic forms. You must complete HIPAA/PHI privacy, compliance, and security training within 30 days of hire and maintain current status on Natera training requirements. Natera offers competitive benefits including comprehensive medical, dental, vision, life, and disability plans, free testing for employees and their families, fertility care benefits, parental leave, 401k, and more.

Requirements

• Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire
• Must maintain a current status on Natera training requirements
• Associate degree or equivalent
• Minimum of 2 years of data entry/customer service experience required; plus a minimum of 6 months of experience in Clinical Data Entry; and a minimum of 1 year or experience in a lead and/or supervisory role
• Must be fluent in Clinical Data Entry processes to assist as needed
• Intermediate knowledge in Microsoft office applications and typing with excellence in spelling and grammar
• Knowledge of numeric, oral, and written language applications
• Excellent attention to detail and organization skills
• Adaptability to change and self-starter
• Ability to deal with challenging circumstances
• Results-oriented
• Demonstrated ability to work creatively amidst competing priorities to meet goals/objectives on time
• Ability to deliver training, mentoring, and constructive feedback in a professional manner
• Ability to resolve negative personnel interactions
• Willingness to learn new tasks and possess a positive, service-oriented attitude
• Ability to maintain professionalism during highly escalated situations

Responsibilities

• Undergo full training and fluency of Clinical Data Entry roles and responsibilities
• Perform random quality checks for all agents to maintain highest standards of accuracy and quality
• Maintain a tracking mechanism to monitor and track reporting errors
• Available real time for employees that are experiencing work and/or personal issues. Provide appropriate coaching, counseling, direction, and resolution
• Work in conjunction with Director and RAQA on CRI root cause issues and log all pertinent data for resolution
• Create workflow documents including departmental standard operating procedure; track changes to reporting process and provide appropriate training
• Create schedules to ensure adequate staff is available for the workload and approve time cards
• Write and conduct yearly performance reviews where feedback and career plans are provided
• Interview potential candidates and influences final hiring selection
• Mentor and train new employees
• Complete special projects and other duties that may be assigned to meet business needs
• This role works with PHI on a regular basis both in paper and electronic form and have an access to various technologies to access PHI (paper and electronic) in order to perform the job

Preferred Qualifications

• Experience with LIMS is preferred
• Data collection and maintenance experience preferred
• Problem analysis and problem-solving skills preferred
• Bilingual a plus

Benefits

• Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents
• Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits
• Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more
• We also offer a generous employee referral program!