Supervisor, IOP

Summary

Join Natera as an In-Office Phlebotomist Supervisor in the Mobile, AL area and lead a team of phlebotomists. You will oversee daily operations, manage staffing, and ensure quality patient care. Responsibilities include recruitment, training, performance evaluations, and maintaining compliance. You will also analyze KPIs, manage inventory, and collaborate with other healthcare professionals. The role requires a minimum of 5 years of phlebotomy experience and a high school diploma or equivalent. A BS/BA degree and phlebotomy certificate are preferred. This is a remote position with in-office support as needed and travel required.

Requirements

• Minimum of 5 years of phlebotomy experience
• High School Diploma (or equivalent) required
• Phlebotomy Certificate (if required by State)

Responsibilities

• Supervise, mentor, and develop a team of phlebotomists across designated locations
• Handle recruitment, onboarding, and training of new in-office phlebotomists
• Conduct regular performance evaluations, routine audits, competencies, and inspections, provide feedback, and implement staff development initiatives to maintain quality patient care at all times
• Work with Contracting and Analytics to process monthly compliance and quarterly audits
• Manage staffing schedules to ensure optimal coverage and productivity at all clinics
• Oversee supply inventory, equipment maintenance, and resource allocation
• Ensure that all In-Office Phlebotomists operate efficiently, consistently adhering to protocols and procedures
• Develop and implement strategies in tandem with the Senior Manager to ensure patient access, meet financial and volume targets, and improve efficiency
• Analyze key performance indicators (KPIs), such as patient volumes, turnaround times, and specimen quality to drive operational improvements
• Ensure the highest level of patient satisfaction by fostering a welcoming and professional environment
• Ensure safe, secure, and healthy work environments at all locations by following standards and procedures and complying with legal regulations
• Provide support to resolve unusual test orders by contacting the physician, pathologist, or reference laboratory and referring unresolved orders back to the originator for further clarification
• Updates job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations
• Enhances the phlebotomy department by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments
• Ensure compliance with regulatory standards, including HIPAA, OSHA, and company policies, as soon as possible but not later than the first 30 days of hire
• Must maintain a current status on Natera training requirements
• Logistical management/printing of patient reports for that area
• Billing question answering/triaging and follow-up with the sales team as needed
• Adress and escalate patient complaints or concerns as needed promptly and empathetically
• Collaborate with physicians, nurses, and laboratory personnel to ensure accurate and timely communication regarding specimen results
• Other duties as assigned

Preferred Qualifications

BS/BA degree (preferred)

Benefits

• Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents
• Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits
• Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more
• We also offer a generous employee referral program!