Supervisor, MVA

Summary

Join EnableComp as a Supervisor, Revenue Services – Motor Vehicle Accident and oversee a team of specialists, serving as the escalation point for claim resolution. You will handle patient health information with strict confidentiality, supervise daily team operations, and partner with managers to prioritize tasks. Responsibilities include analyzing MVA claim payments, researching medical records, conducting follow-up calls, preparing billing packets, and collaborating with other teams. You will also train and mentor staff, perform quality control tasks, and contribute to hiring and termination decisions. This role requires a high school diploma or GED, 5 years of healthcare billing/collections experience, 5 years of client service experience, and 1-2 years of supervisory experience. Experience with MVA billing and collections is essential.

Requirements

• High School Diploma or GED required
• 5 years' experience in healthcare field working in billing or collections
• 5 years' client facing/customer services experience
• 1-2 years supervisory or team lead experience
• 3-5 years' experience with MVA billing and collections required
• Intermediate level understanding of insurance payer/provider claims processing and subsequent data requirements
• Must have strong computer proficiency and understand how to use basic office applications, including MS Office (Word, Excel, and Outlook)
• Equivalent combination of education and experience will be considered
• Regular and predictable attendance

Responsibilities

• Responsible for the daily supervision of assigned Revenue Services teams
• Serves as the primary escalation point, to directly or through staff, work with clients to resolve roadblocks that may hinder the claims resolution process and provides direction to Revenue Specialists to resolve existing claims
• Partners with Managers to disseminate priority of daily tasks to their assigned team
• Prepares performances evaluations and account reviews and plays a role in delivering both documents in conjunction with the Manager
• Analyze and evaluate Motor Vehicle Accident claim payments using EnableComp's proprietary software, systems and tools. Use payment documentation provided by payers to determine if the medical provider has been reimbursed in compliance with the applicable Medicare or Federal contract rates
• Research, request and acquire all pertinent medical records and any other supporting documentation necessary and then submit with hospital claims to insurance companies to ensure prompt correct claims reimbursement
• Conduct timely and thorough telephone follow-up to ensure proper reimbursement
• Prepare correct MVA initial bill packet using EnableComp systems tools and submit with all necessary supporting documentation to insurance companies
• Works with Data Analytics team to research issues with claim and payment imports, etc
• Trains and mentors staff including new hires, especially in regard to ongoing training needs that may result from the SOP for goal escalation
• Works with Data Quality team to research issues with calculations and other projects
• Works with Document Management team to remove roadblocks around document acquisition and other requisite items needed to collect accounts
• Perform Quality Control tasks on behalf of management regarding account flow and due diligence
• Authority to recommend staff hires or terminations as necessary to enable it to achieve the approved strategy
• Other duties as required

Preferred Qualifications

• Associates or bachelor’s degree a plus
• Additional complex claims experience a plus
• Practices and adheres to EnableComp’s Core Values, Vision and Mission
• Must demonstrate exceptional interpersonal skills and exhibit an approachable nature to answer questions from Revenue Specialist staff, mentor, and train others regularly
• Must be a self-starter and able to work independently without direct supervision
• Proven written and verbal communication skills
• Strong analytical and problem-solving skills
• Appropriately handle stress and interact cooperatively with others (at all levels of the organization)
• Proven experience working with external clients; strong customer service skills and business acumen
• Ability to prioritize and manage multiple competing priorities and projects concurrently
• General office environment; must be able to sit for long periods of time