Supervisor, PSC (Phlebotomy)

Summary

Join Natera as a Phlebotomy Supervisor in Humble, TX, overseeing 4-15 phlebotomists. You will manage staff, operations, and client relations, ensuring adherence to SOPs and regulatory compliance. Active phlebotomy duties are also required, along with travel to client sites. Responsibilities include performance reviews, skills development, and reporting KPIs. The role demands strong communication, supervisory, and phlebotomy skills. This is an on-site position, not remote.

Requirements

• Minimum of 5 years of phlebotomy experience
• 5+ years of high-level customer care experience
• Managing/supervising phlebotomy operations and/or teams experience, along with PowerPoint, Excel, and Word proficiency
• High School Diploma (or equivalent) required

Responsibilities

• Manage phlebotomy program requirements
• Manage direct reports for assigned region
• Monitor overall draw volumes
• Monitor customer feedback
• Manage escalations as needed
• Manage scheduling issues
• Ensure continued and open communication with IOP for ongoing team development and performance
• General phlebotomy knowledge for each assigned locations (per state regulations)
• Maintain safe, secure, and healthy work environment by following standards and procedures; comply with legal regulations
• Report KPIs (Key Performance Indicators) to product management leadership on weekly basis
• Track collected specimens in MPX or LIMS as needed to resolve any issues
• Track overall draw volumes, profitability, personnel records, etc
• When required, maintain specimen integrity by using aseptic technique, following Natera established procedures
• Resolve unusual test orders by contacting the authorized ordering or treating health care provider, i.e., physician, pathologist, or reference laboratory; referring unresolved orders back to the originator for further clarification; notifying internal Natera team of unresolved orders
• Participate in special projects as assigned
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
• Enhance Natera’s phlebotomy reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire
• This role will work with PHI on a regular basis both in paper and electronic form and has access to various technologies to access PHI (paper and electronic)
• Report any CAPA (Corrective and Preventive Actions) or NCR (Nonconformance Report) issues to internal Natera product management leadership team
• May require onboarding, training, and retraining of individual phlebotomists, as deemed necessary to support patient volume increases
• Must maintain a current status with Natera’s training requirements
• Employee must pass post-offer criminal background check
• Employee must have or obtain TB clearance (TB Clearance must be within 12 months)
• Employee must have Hep B vaccination documentation or written declination

Preferred Qualifications

• BS/BA degree
• Phlebotomy Certification (or equivalent), except where regulations are mandated depending upon state
• Previous financial and budgetary experience
• Ability to serve and protect Natera by adhering to professional standards, policies and procedures, federal, state, and local requirements, and regulatory standards
• General understanding of mobile phlebotomy and general phlebotomy services
• Excellent communication skills
• Ability to work with cross-functional teams
• Ability to learn and embrace online tools for effective program management
• Attention to detail
• Excellent interpersonal skills
• Adaptability and critical thinking skills
• Ability to travel and work independently

Benefits

• Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents
• Natera employees and their immediate families receive free testing in addition to fertility care benefits
• Pregnancy and baby bonding leave
• 401k benefits
• Commuter benefits
• Generous employee referral program