Supervisor, Test Coordinator

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Natera

📍Remote - United States

Summary

Join Natera as a Supervisor for the Test Coordination Team, leading and supporting a team of Test Coordinators to ensure excellent patient care coordination, phlebotomy services, and administrative operations. This role involves daily team management, operational efficiency, compliance, and team member development. You will act as the primary escalation point for internal and external queries, fostering collaboration between field teams, patients, and operational departments. The position requires strong organizational, leadership, and communication skills, with up to 10% travel for audits, site visits, and training. Natera offers competitive benefits, including comprehensive medical, dental, vision, life, and disability plans, free testing for employees and their families, fertility care benefits, and more. The company is a global leader in cell-free DNA testing, dedicated to oncology, women’s health, and organ health.

Requirements

  • Bachelor’s degree required (healthcare administration, clinical sciences, or related field)
  • Minimum of 3 years in a supervisory or team lead role within a clinical or laboratory operations setting; prior phlebotomy or oncology experience strongly preferred
  • Phlebotomy Certificate required as per state regulations
  • Strong leadership and mentorship capabilities
  • High proficiency in problem-solving, conflict resolution, and time management
  • Familiarity with clinical compliance standards
  • Ability to manage and prioritize tasks in a dynamic environment
  • Excellent verbal and written communication skills

Responsibilities

  • Provide daily supervision and support to the Test Coordinator team
  • Serve as the first line of escalation for operational issues, patient and account inquiries, and procedural uncertainties
  • Conduct biweekly 1:1 meetings with each direct report to promote engagement, identify training needs, and track performance
  • Review and approve employee timecards and manage scheduling to align with clinic and organizational requirements
  • Have an active role in the hiring, onboarding, and training of new Test Coordiantors
  • Ensure Test Coordinators maintain compliance with specimen handling protocols, EMR documentation, and patient identification practices
  • Monitor key metrics and proactively mitigate issues that could impact operational performance
  • Oversee supply chain needs, including ordering and tracking supplies for all test coordination activities
  • Assist with the coordination and execution of internal and external audits
  • Conduct regular quality checks on patient coordination activities, specimen documentation, and communication logs
  • Support onsite visit preparations , shadowing staff as needed to ensure protocol adherence and identify opportunities for process improvement
  • Partner with Field Sales, Clinical Operations, and Compliance to resolve complex cases and ensure cohesive patient support
  • Lead team meetings to share updates, disseminate best practices, and reinforce Natera’s standards of excellence

Benefits

  • Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents
  • Natera employees and their immediate families receive free testing in addition to fertility care benefits
  • Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more
  • We also offer a generous employee referral program!

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