Onit is hiring a
Support Analyst

Summary

Join our rapidly growing Support team! We're looking for a Support Analyst with proficiency in web application development to architect robust solutions for Fortune 500 customers using the Onit platform.

Requirements

• Basic to intermediate knowledge of programming languages such as Java, C#, Python or Ruby
• Basic to intermediate knowledge of relational databases (PostgreSQL, MySQL, MS SQL Server, etc.)
• Bachelors degree in Computer Science or related field
• 0-3 years experience. in systems applications consulting, either internally via an IT organization or externally with a consulting firm or software provider

Responsibilities

• Help customers recognize their goals and drive towards a successful, on-time delivery
• Provide technical and functional expertise to customers during the implementation process
• Forge strong partnerships with customers and colleagues
• Engage customers in informed business and technical need discussions vs. feature/function basics
• Provide strong technical understanding of Onit products with the ability to discuss and demonstrate the full platform and how it may be configured to meet a client’s business needs
• Create and/or improve implementation templates supporting requirements gathering, design and training
• Follow implementation methodology for all customers and tailor to meet each project’s unique business needs
• Share relevant prior experiences and best practices with customers and colleagues
• Provide assistance to colleagues where needed
• Work well in both individual and team settings both on and off client site
• Provide platform demonstrations and various trainings if required/as needed

Benefits

Remote work