Support Engineer Entry Level

Summary

Join iManage as a Technology Partner Support Engineer and make a real impact by ensuring our technology partners are fully supported and successful. This remote role, aligned with EMEA time zones, involves bridging innovative solutions and seamless partner experiences. You will be responsible for various administrative tasks, working closely with internal and external teams. The ideal candidate is organized, adaptable, and detail-oriented. Occasional travel may be required for team collaboration and company events. This position offers a chance to contribute to a dynamic work environment within a rapidly growing SaaS company.

Requirements

• An Undergraduate bachelor’s degree in computer science, information systems, or equivalent experience
• The ability to work Remote office hours that align with EMEA-time zones
• Attention to Detail: Ability to handle repetitive tasks accurately and efficiently
• Strong Communication Skills: Comfortable collaborating with cross-functional teams
• Adaptability: Willingness to learn and take ownership of assigned responsibilities

Responsibilities

• Registering new OAuth 2.0 applications and applying updates within our Cloud while ensuring accurate documentation and compliance with company protocols
• Working closely with the Documentation and Technology Partner teams to update articles on our Help Center
• Executing outreach campaigns as directed by the Technology Partner Team
• Communicating effectively with external partners via email, newsletters, or other channels
• Collaborating with Channel Program Managers to review and administer changes in our partner catalog
• Maintaining accurate records and ensure consistency across platforms
• Generating reports to track ticket trends in Zendesk while collaborating with the Technology Partner Manager to identify areas for improvement
• Assisting Channel Program Managers in reviewing, auditing, and managing data in Salesforce
• Ensuring data integrity and compliance with established guidelines
• Supporting the onboarding and offboarding processes for Technology Partners
• Coordinating account setup, access permissions, and necessary documentation
• Undertaking tasks assigned by Channel Program Managers
• Maintaining organized records and assist with ad hoc requests

Preferred Qualifications

• Completed any Cloud or API (or OAuth) certifications
• Exposure to any ticketing tool or helpcentre and a genuine interest in APIs

Benefits

• Take on meaningful, high-impact challenges by leveraging cutting-edge technologies and best-in-class protocols to drive innovation
• Own my career path with our internal development framework
• Expand my skill set and earn certifications with unlimited access to LinkedIn Learning courses and interactive Microsoft courses & training
• Be part of a supportive and experienced team within a dynamic, inclusive, and encouraging culture
• Enjoy flexible work hours that empower me to balance personal time with professional commitments
• Collaborate in a modern, open-plan workspace featuring a gaming area, free snacks and drinks, and regular social events
• Providing a market competitive salary that is applied through a consistent process, equitable for all our employees, and regularly reviewed based on industry data
• Creating an inclusive environment where I can help shape the culture not just by fitting in, but by adding to it
• Rewarding me with an annual performance-based bonus
• Providing enhanced parental leave (20 weeks for primary and 10 weeks for secondary caregiver at 100% pay)
• Offering comprehensive Health/Accidental /Life Insurance
• Encouraging me to take time off for myself with 21 paid leaves, 9 casual and sick, multiple all company wellness days, close to 10-12 Indian Holidays, and for other life events