Remote Support Engineer III

Summary

Join our team at Cedar to improve the U.S. healthcare system by leveraging data science and smart product design to make healthcare more affordable and accessible. As an Integration Support Engineer, you will be responsible for researching, troubleshooting, and building solutions to issues that arise with our clients (healthcare providers). This role is great for people interested in a technical support role with aspirations of growing as a software engineer, client strategist, or product manager.

Requirements

• 3+ years of experience in a client-facing technical role (Software Developer/Engineer, Solutions Engineer, FDE)
• Familiarity with data structures, relational databases, cloud infrastructure
• Experience working with a database and SQL
• Proficient in Python
• Ability to thrive in an entrepreneurial environment, comfort with ambiguity
• Excellent communication and listening skills, the ability to persuade and influence others
• Passionate about Cedar’s mission of improving the healthcare financial experience
• Willingness to learn and grow through hands on experience and mentorship
• Eligible to work in the United States

Responsibilities

• Respond to and debug technical issues that arise from our client integrations
• Ensure technical issues are resolved efficiently with quality solutions, whether through code or new operational processes
• Deftly identify trends of issues and inefficiencies in current workflows and champion ways to eliminate this noise
• Partner with and professionally communicate updates, resolutions, and timelines to internal and external commercial partners
• Work autonomously and creatively in navigating and overcoming obstacles that you encounter
• On-call expectations: Team members are expected to be on-call once every 4 weeks Monday through Friday, and once every 12 weeks Saturday and Sunday

Preferred Qualifications

• Experience with Django and/or Bash
• Strong computer science fundamentals - a degree in computer science, engineering, or a related field or similar experience
• Healthcare experience

Benefits

• A chance to improve the U.S. healthcare system at a high-growth company!
• Flexibility to work from home or in the office, depending on what works best for you
• Unlimited PTO for vacation, sick and mental health days–we encourage everyone to take at least 20 days of PTO per year to ensure dedicated time to spend with loved ones, explore, rest and recharge
• 16 weeks paid parental leave with health benefits for all parents, plus flexible re-entry schedules for returning to work
• Diversity initiatives that encourage Cedarians to bring their whole selves to work
• Competitive pay, equity (for qualifying roles) and health benefits that start on the first of the month following your start date
• 401k plan with 3% employer non-election contribution
• Access to hands-on mentorship, employee and management coaching, and a stipend for learning and development resources to help you grow both professionally and personally