Support Engineer-Level 2

Summary

Join Smile Digital Health, a leading health data platform company, and contribute to our mission of #BetterGlobalHealth. This role involves maintaining and developing core software components, including the storage layer, management tools, and integration components. You will collaborate with various teams to gather requirements, design, implement, and test system components. The position requires after-hours support and 24-hour on-call rotation for Tier 2 issue support. You will mentor junior developers and contribute to improving software development processes. Smile Digital Health offers a remote work environment, flexible time off, competitive salary and benefits, and professional development opportunities.

Requirements

• 5+ years of experience in software development and/or equivalent experience
• Post-secondary education in computer science, software development or equivalent education and/or experience
• Experience with developing software applications, unit and functional test practices along with end-to-end feature development and building complex systems

Responsibilities

• Analyzing and evaluating requirements and proposing high level design and technical solutions to issues that arise from internal and external customer issues
• Analyzing solutions to ensure that they will be interoperable, performant and maintainable
• Working with Tier1 support team to diagnose and correct issues raised in customer incidents
• Collaborating with core dev and client solutions teams to ensure any fixes from the support team meet core and customer technical/architectural requirements
• Support the mentoring of Tier 1 Service Desk staff and other developers on technical guidelines, functionality, debugging, performance and operational procedures and troubleshooting techniques and serve as their technical mentor
• Participate in major incident response teams
• Ensure relevant documentation and frameworks are maintained and up-to-date
• Research technologies that will be used in new and existing modules of the solution
• Work closely with all areas of the business to gather product requirements and design, implement and test components of the system
• Advise and provide input into good technical design and industry trends
• Ability to analyze and solve problems, identify issues and apply or implement solutions
• Responsible for mentoring, coaching and leading less experienced (junior/co-op) Developers
• Analyze and evaluate requirements and propose high level design and technical solutions at all stages of development
• Break down work for other team members and be the go to person for project issues/status
• Analyze solutions to ensure that they are interoperable, performant and maintainable
• Propose new techniques and technologies for software development
• Responsible for coding standards of the team/department
• Responsible for tools and frameworks used by the team/department
• Comply with the privacy, security and confidentiality policies
• Hold all confidential information in trust and strict confidence and ensure that it shall be used only for the purposes required to fulfill employment obligations, and shall not be used for any other purpose, or disclosed to any third party. A breach of policy or misuse of information could result in disciplinary action up to and including termination of employment

Preferred Qualifications

• Experience in HL7 (V2, FHIR) is an asset
• Experience with Hibernate, Spring, REST web services, Git is an asset

Benefits

• Remote Work Environment
• Flexible Time Away From Work Policy including PTO, Personal and Sick Days
• Competitive Salary and Health/Medical Benefits
• RRSP/TFSA/401K Employee Contribution
• Life and Disability
• Employee Assistance Program
• FHIR Study Program and Skillsoft Learning