Support Specialist

Summary

Join Togetherwork, a family of entrepreneurial businesses providing online dashboard solutions, as a remote Customer Support Specialist supporting our Camps Vertical Solution. You will be assisting clients with our powerful, cloud-based camp management software, troubleshooting issues, and providing solutions. You will respond to client inquiries via phone and ticketing software, collaborate with internal teams to improve the product, and create knowledge-based content. The ideal candidate is detail-oriented, a self-learner, and possesses strong communication and problem-solving skills. Togetherwork offers a comprehensive benefits package including health insurance, paid time off, parental leave, and a 401k match.

Requirements

• Possess outstanding written and verbal communication skills
• Possess strong multitasking and organizational skills
• Demonstrate proven proficiency in problem solving
• Exhibit high EQ and empathy
• Show curiosity and a passion for learning
• Possess high capacity/not easily overwhelmed
• Be comfortable following standardized processes
• Portray a high level of professionalism and confidence to clients
• Be technology proficient

Responsibilities

• Respond to client questions and issues via phone and ticketing software (Zendesk and Jira)
• Assist clients across multiple products
• Work with Product and Development teams to help improve the product and deliver solutions to clients
• Document frequently asked questions and prepare knowledge-based content

Preferred Qualifications

• Have experience with customer support teams and processes
• Have an understanding of the Software Development Life Cycle
• Have experience with issue ticketing systems such as Jira and Zendesk
• Have experience with traditional overnight/athletic camps or retreat centers (staff or camper)

Benefits

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life insurance
• 401(k) option with 100% company match
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave