Support Specialist, Radiotherapy

Summary

Join Brainlab, a leading medical technology company, as a home office-based Field Service Engineer in the Skåne region. You will provide after-sales service, including diagnosis, maintenance, repairs, and network integrations for radiotherapy and radiosurgery systems. This role requires excellent communication and technical skills, along with the ability to work independently and as part of a team. You will install systems, troubleshoot software, conduct calibrations, and train customers on Brainlab products. Travel up to 80% is expected, but flexible working hours and a home office are provided. Brainlab offers a supportive international team environment and various benefits.

Requirements

• Have a Bachelor/Master degree or equivalent in Electrical or Biomedical Engineering or Medical Physics
• Have an excellent knowledge in the field of informatics as well as experience in diagnosing issues in IT infrastructure and networking topics
• Have prior experience in service/maintenance in the field of robotics, x-ray equipment and/or IT
• Have excellent social, team-work and self-management skills
• Have very good communication skills in English
• Be highly flexible and willing to travel up to 80% of the time but also able to work efficiently from your home office

Responsibilities

• Provide after-sales service for radiotherapy and radiosurgery systems (software and hardware), including diagnosis tasks as well as service, maintenance, repairs and network integrations
• Act as the technical Brainlab face to the customer by communicating efficiently with the clients, understanding any problems which arise and responding in the most appropriate manner
• Install the radiotherapy and radiosurgery systems for the customers in your region and to a lesser extend in the EMEA region
• Integrate and troubleshoot complex software solutions in hospital environments remotely or on site
• Conduct routine calibrations as well as preventive maintenance services
• Make our customers - e.g. physicist Team - familiar with Brainlab products; further customer training is then performed by a dedicated trainer team
• Provide full service satisfaction to clients

Preferred Qualifications

Have Swedish language skills

Benefits

• A mutually-supportive, international team
• Meaningful work with a lasting impact on medical technology
• Company car, cell phone, laptop - also for private use
• Flexible working hours as well as home office
• Regular after work, team, and company events
• Comprehensive training and continuing education opportunities