Support Team Associate

Summary

Join Odyssey's Support Team as a Support Associate and be the frontline of our customer support, providing exceptional service to parents and students. You will handle inquiries, resolve issues, and ensure positive experiences. This remote role, based in Georgia, requires strong communication, problem-solving skills, and Zendesk experience. You'll collaborate with a team, participate in training, and meet performance targets. Odyssey is committed to high-quality K-12 education and offers a supportive environment.

Requirements

• Must reside in the State of Georgia
• Zendesk experience is required
• 1+ years of experience in a customer support role
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Customer-focused with a positive attitude and professional demeanor
• Ability to work independently and as part of a team
• Proficiency in using customer support software and tools
• Fluent in English
• High school diploma or equivalent
• Applicants must be currently authorized to work in the United States on a full-time basis

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Resolve customer issues and complaints, escalating complex cases as needed
• Provide accurate information about Odyssey’s services and programs
• Maintain detailed records of customer interactions and transactions
• Collaborate with team members to improve processes and enhance the customer experience
• Participate in training and development opportunities to enhance your skills
• Meet performance targets and contribute to team goals
• Stay up-to-date with company policies and product knowledge

Preferred Qualifications

• Fluency in Spanish is preferred
• Additional education or certifications are a plus

Benefits

This role is a remote position for candidates located in State of Georgia, U.S