Henry Schein One is hiring a
Support Tech III
closedHenry Schein One
π΅ $45k-$50k
πRemote - Worldwide
Summary
The job is a remote position for a Support Technician II at Henry Schein One. The role involves answering customer calls, identifying issues, providing suggestions, and improving customer service skills. The candidate should have at least 4 years of related experience, high school education or equivalent, and previous experience as a Henry Schein Practice Solutions Support Technician II or equivalent.
Requirements
- Typically 4 or more years of related experience
- Typically High School education, vocational training and/or on-the-job training
- Must have previous experience as a Henry Schein Practice Solutions Support Technician II or equivalent
- Advanced knowledge of HSPS Dental Software(s) or equivalent
- Working knowledge of Microsoft Word and Excel as it relates to the supported software
- Advanced troubleshooting and problem solving skills
- Basic knowledge of computer hardware, operating systems, database structure, and networks as it relates to the supported software
- Ability to prioritize tasks, handle stress, and adapt to change
- Strong time management skills and the ability to prioritize work
- Very good attention to detail and accuracy
- Customer service oriented and ability to work with and resolve complex issues
- Ability to plan and arrange activities
- Excellent interpersonal communication skills
- Excellent written and verbal communication skills
- Ability to maintain confidential and highly sensitive information
- Ability to work in a team environment
- Ability to manage conflict
- Capacity to work effectively under pressure
- Analytical thinking
- Oversee small projects
- Identify and recommend continuous improvement opportunities
- Establish productive working relationships at multiple levels within the organization
Responsibilities
- Answer and process customer calls effectively and efficiently to optimize customer experience
- Follow proper troubleshooting steps, ask clarifying questions, and discover underlying causes of concern
- Provide timely resolution of customer issues
- Effectively educate customers on product use and assist them in fully utilizing available features to improve office productivity
- Maintain effective call ownership by ensuring contact with ongoing issues and managing open items
- Document all customer related conversations, steps and actions taken, and results and resolutions obtained throughout each call
- Provide support for advanced skillsets and customer issues
- Answer questions and providing formal and informal mentorship for fellow TSMs
- Complete other Tech III assignments as required to ensure quality customer service is being provided
Preferred Qualifications
Bachelorβs degree preferred
Benefits
- Medical, Dental and Vision Coverage
- 401K Plan with Company Match
- Paid Time Off (PTO)
- Paid Parental Leave
- Short Term Disability
- Work Life Assistance Program
- Health Savings and Flexible Spending Accounts
- Education Benefits
- Worldwide Scholarship Program
- Volunteer Opportunities
This job is filled or no longer available
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