Remote Swapping Operations Specialist

Summary

Join Ample and help us make a reality for billions of vehicles by operating EV battery swapping stations, troubleshooting technical issues, and interfacing with customers.

Requirements

• C1 or higher English language proficiency; N2 or higher Japanese language proficiency
• Preferred: college degree (BA/BS or Associates), technical or STEM
• Tech-savvy: ability to investigate, understand, and resolve issues associated with complex technical products, including robotics and batteries
• Hands-on: ability and willingness to roll-up your sleeves to help the team solve a technical problem
• History with or interest in technical troubleshooting, tinkering, data analysis, and/or light programming
• Ability to give and receive clear verbal and written communication
• A continuous improvement approach, adapting quickly and acting with a strong sense of urgency
• Can-do attitude, enthusiasm for leadership and growth, comfort with ambiguity and ability to perform light physical work
• Experience with electric vehicles a plus

Responsibilities

• Remotely manage Ample’s network of swapping stations, ensuring stations stay in excellent condition and ready to swap
• Monitor battery swaps for safe and successful completion and customer satisfaction
• Diligently document information on station status, swap results, customer experience, etc. for detailed operational data tracking
• Quickly escalate issues to support teams, working within Operations and with Engineers and others to troubleshoot and rapidly resolve hardware and software problems
• Assist customers with using the swapping stations, as well as any vehicle issues or other inquiries they may have
• Perform driving, testing, validation, and other hands-on work in the field as needed