Swedish-Speaking Customer Technical Advisor

Summary

Join our customer support team in Athens, Greece! As a Customer Technical Advisor, you will handle customer inquiries and provide technical support via phone, ensuring accurate recording and resolution of all issues. This position offers relocation support, including paid travel expenses and temporary accommodation. You will troubleshoot technical problems, provide solutions, and log customer feedback. A competitive salary, performance-related bonuses, and health coverage are included. The role requires fluency in Swedish and English, strong problem-solving skills, and the ability to type at least 20 words per minute. This is a full-time position with a renewable 12-month contract and opportunities for professional development through free Greek language lessons.

Requirements

• High school diploma or equivalent
• Native or fluent Swedish language skills
• Good command of English (minimum C1 level)
• Ability to type at least 20 words per minute
• Strong problem-solving and troubleshooting skills
• Good active listening and communication abilities

Responsibilities

• Respond to customer inquiries via phone, following established processes
• Accurately log customer queries and feedback in the system
• Handle customer complaints according to escalation policies
• Ensure all support requests are addressed within agreed service levels
• Troubleshoot technical issues using available resources
• Provide solutions to common technical questions

Benefits

• Paid travel expenses for relocation to Greece
• Two weeks of hotel accommodation provided upon arrival
• Assistance with securing long-term housing through a real estate agency (no additional fees)
• Renewable 12-month employment contract
• Health coverage and private healthcare plan
• Competitive salary with performance-related bonuses
• Full-time schedule: 40 hours per week (8-hour shifts, 5 days per week)
• Free Greek language lessons