Syspro Business Analyst

Summary

Join ICP Group as a Syspro Business Analyst to optimize and support our ERP and warehouse management systems. This remote role (with 75% travel near a major airport) requires strong analytical and communication skills to act as a liaison between business leaders and technical teams. You will lead system improvements, provide user training, and ensure optimal system performance. The ideal candidate possesses extensive experience with Syspro ERP and Translution WMS, along with proficiency in database query languages and programming. This position offers the opportunity to drive operational excellence and contribute to a rapidly growing company.

Requirements

• Bachelor’s degree in Business Administration, Information Systems, or a related field
• 3+ years of experience working with ERP systems, preferably Syspro, and warehouse management solutions such as Translution WMS
• Proficiency with database query languages such as SQL and programming languages like VB.NET
• Strong understanding of ERP and WMS architecture, including modules, workflows, and integrations
• Experience with Translution WMS functionalities, including inventory control, warehouse automation, and real-time data tracking
• Proficient in Microsoft Word and Excel, with the ability to analyze and present data effectively
• Experience creating, implementing, and managing user permissions policies to maintain system integrity
• Exceptional oral and written communication skills, with the ability to explain technical concepts in user-friendly terms
• Proven ability to collaborate with end users across various roles and departments, providing coaching and training as needed
• Experience developing end-user documentation and training materials to support adoption and proficiency
• Strong problem-solving and analytical skills, with the ability to address complex challenges effectively
• Demonstrated ethical conduct and attention to detail in all aspects of work
• Experience planning and organizing projects to ensure timely delivery and alignment with Ownership and accountability for assigned tasks and responsibilities
• Proactive and solutions-oriented approach to improving business processes and user experience
• Commitment to maintaining Syspro ERP and Translution WMS reliability and adherence to best practices

Responsibilities

• Serve as the primary contact for Syspro and Translution WMS, engaging with end users to understand their processes, challenges, and goals
• Provide second-level support for Syspro ERP and Translution WMS, ensuring timely and effective issue resolution
• Partner with stakeholders to analyze and implement new system modules, integrations, and process improvements
• Act as a liaison between end users and technical teams, translating business needs into actionable Syspro and WMS configurations and solutions
• Manage and support Syspro ERP and Translution WMS, ensuring optimal system performance and alignment with business objectives
• Develop, test, and implement patches and upgrades, working closely with end users to minimize disruptions
• Configure and support both new and existing Syspro ERP and Translution WMS modules and integrations to meet evolving business needs
• Own problems through to final resolution, ensuring quality in all deliverables
• Drive continuous improvement by identifying opportunities to enhance business processes and increase operational efficiencies in ERP and WMS workflows
• Collaborate with project teams to gather requirements and configure Syspro and Translution WMS to meet business objectives
• Develop and execute comprehensive test plans to ensure the quality and effectiveness of project deliverables
• Support end users by providing training, troubleshooting, and day-to-day guidance on Syspro and Translution WMS functionality
• Foster user adoption by demonstrating how Syspro and WMS can streamline workflows and add value to their roles
• Assist in identifying training needs and delivering tailored sessions to ensure proficiency with ERP and WMS systems
• Manage and support Syspro and Translution WMS system upgrades, working closely with project teams to implement business requirements
• Assist in identifying and quantifying project risks and opportunities, ensuring smooth delivery of projects
• Coordinate with external vendors for ERP and WMS system enhancements, ensuring timely delivery and quality outcomes
• Facilitate smooth transitions to new functionalities by providing post-implementation support and training to end users
• Perform additional duties based on company needs and employee capabilities, contributing to overall business success
• Ensure reasonable accommodation is made to support individuals with disabilities in performing essential functions