Systems Administrator

Summary

Join IT Concepts, Inc. as a Systems Administrator – Hardware Asset Management to support our VA-ESOM contract across the United States. This 10-month remote position requires expertise in ServiceNow HAM and SAM solutions. You will design, implement, and support the VA's asset management system, ensuring system efficiency, security, and compliance. Responsibilities include troubleshooting, system administration, documentation, and collaboration with stakeholders. A Bachelor's degree in a relevant field or equivalent experience is required, along with experience in system administration and troubleshooting. The position offers a competitive benefits package including paid time off, healthcare, 401k, and professional development opportunities.

Requirements

• Bachelor's degree in computer science, electronics engineering or other engineering or technical discipline is required (8 years of additional relevant experience may be substituted for education)
• Must have experience in maintaining troubleshooting a wide variety of systems and networks to include high volume/high availability systems
• Must have knowledge on a number of debugging protocols and processes
• Must be able to troubleshoot problems and issues identified by customers and implement corrective actions quickly
• Knowledge in systems administration
• Must have experience in conducting routine system administration tasks and logging data in system admin logs
• Expertise in troubleshooting and resolving complex technical issues
• Excellent communication and interpersonal skills, with the ability to effectively interact with both technical and non-technical stakeholders
• Strong analytical and problem-solving skills, with the ability to identify and resolve issues proactively
• Ability to work independently and as part of a team
• Ability to obtain and maintain a Public Trust Clearance
• Must be a US Citizen or Green Card Holder

Responsibilities

• Provide technical expertise and leadership in the design, implementation, and ongoing support of the VA's HAM and SAM solution within the ServiceNow platform
• Ensure the availability, performance, and security of the ServiceNow HAM and SAM environment, proactively identifying and resolving any issues that arise
• Install, configure, and upgrade ServiceNow components, including the HAM and SAM modules, ensuring compliance with VA standards and security policies
• Develop and maintain detailed system documentation, including user guides, procedures, and technical specifications
• Provide technical support and troubleshooting to end-users, resolving issues efficiently and effectively
• Monitor system performance and capacity, proactively identifying and addressing potential bottlenecks or performance issues
• Collaborate with the VA's IT security team to implement and maintain security controls and ensure compliance with regulatory requirements
• Perform regular system audits and assessments to identify potential risks and vulnerabilities, recommending and implementing necessary corrective actions
• Stay abreast of the latest developments in ServiceNow, HAM, and SAM technologies, recommending upgrades and enhancements as needed
• Collaborate with stakeholders to develop test scenarios, test cases, and expected results
• Execute test scripts and procedures to validate the functionality, performance, and security of the deployed solution
• Analyze test results, identify and report defects, and track them to resolution
• Document and communicate test findings and recommendations to relevant stakeholders
• Assist in the development and implementation of a test automation strategy for the HAM and SAM solution

Preferred Qualifications

• ITIL v4 certification
• Experience with cloud-based infrastructure and deployment
• Knowledge of VA's organizational structure and IT environment
• Experience with operational testing and test automation tools
• Preferred focus on ServiceNow (or similar) and IT asset management
• Preferred knowledge of ServiceNow platform capabilities, particularly the HAM and SAM modules
• Preferred experience in installing, configuring, and upgrading enterprise-level software applications

Benefits

• Paid time off
• Healthcare benefits
• Supplemental benefits
• 401k including an employer match
• Discount perks
• Rewards
• Education reimbursement for certifications, degrees, or professional development
• Funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations