Systems Engineer II

Summary

Join Ultra Mobile's Tech Operations Team as a Systems Engineer II! This remote role, open to US residents, requires a blend of engineering and systems administration skills. You'll be responsible for maintaining SaaS environments, enterprise identity infrastructure, and implementing automation for IT processes. Daily tasks involve API scripting, cloud application maintenance, and collaboration with other business units. You will also develop dashboards, perform system diagnostics, and provide excellent customer service. The ideal candidate possesses strong experience in AWS, Okta, and other relevant technologies.

Requirements

• 3-5 years operational IT enterprise experience
• At least 3 Years of experience in IAM Technologies, such as OKTA, Entra
• Good knowledge of Security Concepts and Controls ( IAM, Vulnerability Management, Firewalls, etc)
• Good knowledge of Microsoft Products including Active Directory, Azure, Group Policy, Intune, and Operating System
• Experience with enterprise security products
• Experience using MS Intune and/or JAMF to manage devices deployments
• Experience using APIs to implement automation to make IT processes repeatable, scalable, and secure
• Experience configuring and maintaining SAML connectors on SSO identity providers such as Okta or Google
• Expertise with Python, PowerShell, Bash, or other scripting languages
• Experience with API integration, AWS, Okta (or another SSO platform), and Office365 in an enterprise IT environment
• Strong experience with Mac, Linux, and Windows operating systems
• Experience with code management (i.e. Github, Bitbucket)
• The ability to define, drive, and deliver complex projects
• Knowledge of network hardware, networking concepts, and peripheral equipment
• The ability to quickly learn and master the systems, networks, hardware, and software you're working with
• Willing to learn and improve processes for scalability and security
• Excellent English verbal and written communication skills
• Excellent organizational and documentation skills
• A professional, self-starter approach, as well as a passion for teamwork
• A love for people that equals your love for technology
• Experience with OKTA and JIRA workflows
• Willingness to participate in an on-call rotation

Responsibilities

• Implement automation to make IT processes repeatable, scalable, and secure
• Use API scripting, standalone code, or web hooks across provisioned cloud tools in a SaaS environment
• Maintain cloud-based applications
• Administer API integration, AWS, Okta (or another SSO platform), G Suite, and Office365
• Continue to develop automation for onboarding and offboarding
• Identify opportunities for automation within software processes
• Recommend, provision, configure, document, and help maintain IT backend or SaaS systems
• Install applications and databases relevant to automation
• Take the lead in time sensitive projects
• Collaborate with other business units to understand how automation can improve their workflow
• Develop and maintain dashboards and alerts for IT systems status
• Perform diagnostics, analysis, and repairs of IT systems as needed
• Assist with managing user accounts across multiple cloud applications
• Assist with troubleshooting and maintenance of corporate network hardware
• Follow existing policies and procedures when assisting employees, to ensure proper handling of requests, making suggestions for improvement when appropriate
• Provide excellent customer service at all times

Preferred Qualifications

• Bachelor's Degree preferred
• AWS Certificate preferred
• MCSA or RHEL Certification preferred
• Google Workspace (any level) Certification preferred

Benefits

• Health insurance
• Disability insurance
• 401(k)
• Flexible spending accounts
• EAP
• Education reimbursement
• Parental leave
• Unlimited vacation
• Bonuses
• Company paid holidays