Paladin Technologies is hiring a
Systems Infrastructure Manager

Summary

Join our team as a Manager, Systems Infrastructure at Paladin Technologies Inc. to lead and organize the delivery and maintenance of IT systems and related building technology.

Requirements

• Minimum of 15 years’ progressive experience in Information Technology, with proven experience in designing, deploying, and supporting complex systems
• Post-secondary degree or diploma from a Technology Institute in computing or electronics, or equivalent experience
• Ability to pass varying levels of security clearance
• Clear and concise written and verbal communication skills, with the ability to present technical data and analysis to internal and external stakeholders
• Sound organizational skills, with the capability to handle multiple tasks and projects in a fast-paced and priority-changing environment
• Ability to work independently or in a team environment, with strong interpersonal skills
• Willingness to mentor and build the technical abilities of the organization
• Strong analytical and problem-solving skills
• Comfortable with remote work and participating in remote teams
• Experience with Windows Server, Windows 10/11, and SQL Server
• Experience with VMware, Hyper-V or other HCI/virtualization platforms
• IP networking, SD-Wan, routers/switch configurations
• Backup, replication and DR concepts
• Powershell and other scripting languages
• AWS or Azure cloud computing and network environments
• Cybersecurity and system hardening
• Accreditation or certification from a major network supplier such as Cisco
• Accreditation or certification with Windows Server and SQL Server

Responsibilities

• Recruit, hire, and develop a high-performing team of systems analysts
• Provide ongoing coaching, mentoring, and performance management
• Foster a collaborative and supportive team culture
• Maximize the team’s billable time
• Oversee the planning, execution, and delivery of complex systems projects
• Ensure projects are completed on time, within budget, and to the highest quality standards
• Collaborate closely with sales engineering, operations, and other departments to ensure a seamless customer experience
• Assess the team's workload and capacity to meet current and future demands
• Identify and address any resource constraints or bottlenecks
• Implement strategies to optimize team efficiency and productivity
• Identify and prioritize the need for new tools or templates to improve team processes and productivity
• Develop and implement standardized templates, guidelines, and best practices for various project phases, such as requirements gathering, system design, testing, and documentation
• Create and maintain a repository of reusable assets, including code snippets, configuration files, and documentation
• Evaluate and select appropriate tools and technologies to support the team's work, considering factors such as cost, functionality, and ease of use
• Provide training and support to the team on the use of new tools and templates
• Establish and maintain a knowledge base or wiki to capture and share best practices, lessons learned, and technical documentation
• Encourage and facilitate knowledge sharing among team members through regular meetings, workshops, and peer reviews
• Promote a culture of continuous learning by providing opportunities for professional development, such as attending conferences, workshops, and training sessions
• Identify and analyze opportunities for process improvement within the team's workflow
• Implement and monitor process changes to enhance efficiency, quality, and customer satisfaction
• Stay up-to-date on the latest technology trends and best practices
• Provide technical guidance and support to the team
• Ensure that the team is equipped with the necessary tools and resources to deliver high-quality work
• Prioritize customer satisfaction and exceed customer expectations
• Work closely with customers to understand their needs and requirements
• Resolve customer issues and concerns in a timely and effective manner
• Build strong relationships with colleagues in other departments to foster effective collaboration
• Coordinate with cross-functional teams to ensure project success
• Participate in interdepartmental meetings and initiatives