Remote T1 Gaming Technical Support

Summary

The job is for a Technical Customer Support position with ModSquad, a global company offering flexible work-from-home schedules. The role involves assisting customers, solving concerns, and optimizing the use of clients' products or services. The candidate should have strong attention to detail, robust knowledge of Unreal Engine, customer support experience, Salesforce experience (or other CRMs), English fluency, and a minimum computer specification.

Requirements

• Available for at least 20 hours per week (8 of these hours are weekend mandatory)
• Very strong attention to detail
• Robust knowledge of Unreal Engine specifically; game development is a strong bonus
• QA experience
• Customer support experience
• Salesforce experience (or other CRMs)
• English fluency required (language test will be required)

Responsibilities

Assist and guide customers to the right answers, solve concerns, and act as the GPS for customers to understand and optimize the best use of a client's product or services

Preferred Qualifications

Any game developer history or asset creation is a plus

Benefits

• Hourly Pay Rate: To be discussed in the interview phase
• Orientation and several weeks of project shadowing will be provided at full pay (both the orientation and shadowing)
• Candidates who are willing to dedicate more hours to this project will be prioritized (30-40 hours per week)