ModSquad is hiring a
T2 Gaming Technical Support

Summary

Join ModSquad as a Technical Customer Support Mod Contractor! Work from home on cool projects for top-tier clients, assist customers, and guide them to the right answers. Requires strong technical skills, particularly in Unreal Engine and QA experience. Flexible hours but must be available for at least 20 hours per week (8 of these hours are weekend mandatory). Specific computer hardware and software specifications required.

Requirements

• Available for at least 20 hours per week (8 of these hours are weekend mandatory)
• Strong attention to detail
• Robust knowledge of Unreal Engine specifically; game development is a strong bonus
• QA experience
• Customer support experience
• Salesforce experience (or other CRMs)
• English fluency required (language test will be required)
• I7 Quad Core 3.0 GHz or higher
• 32 GB RAM
• Nvidia 2080 or higher (or equivalent)
• 500 GB+ Hard Drive Space
• Dual Monitors – Highly Recommended
• Internet speed of at least 100 down and upload 20 minimum (more suggested)
• Stable Power Connection

Responsibilities

Assist and guide customers to the right answers, solve concerns, be the GPS for customers to understand and optimize the best use of a client's product or services

Preferred Qualifications

Any game developer history or asset creation is a plus