Tax Compliance and Quality Manager

Summary

Join April, a fast-growing startup, as their Tax Compliance and Quality Manager - Temporary! Lead a team of tax return reviewers, develop and implement review processes and quality metrics, and ensure accuracy and efficiency in every review. This role blends tax expertise, operations, and leadership to drive continuous improvement. Collaborate with service delivery and product teams, providing feedback for performance management and enhancing tools and resources. Ideal candidates possess deep tax expertise, experience building review processes, and a history of leading quality control teams in high-volume tax practices. This contract runs from October 2025 to May 2026, with potential extension. You will be part of an agile team where your contributions directly impact the company's success.

Requirements

• Active CPA or EA credential with valid PTIN
• 5+ years of tax preparation and review experience, including complex individual and business returns
• 3+ years managing teams of tax professionals in a high-volume practice, ideally in a remote environment with review responsibilities
• Strong knowledge of federal and state tax compliance rules
• Proven ability to lead high-performing teams and foster a supportive, collaborative culture
• Demonstrated experience creating and implementing scalable processes, workflows, and quality standards
• Hands-on experience conducting and overseeing tax return quality reviews to ensure accuracy, efficiency, and compliance
• Willing to work outside of standard business hours, including evenings and weekends during peak season (January–April)
• Passion for improving the experience for both customers and tax experts through service and product innovation
• Self-starter mindset—comfortable with change, learning by doing, and helping shape the future of the tax industry

Responsibilities

• Create and maintain quality standards, workflows, and review metrics that balance accuracy with efficiency
• Hire, lead, train, and support a seasonal team of tax return reviewers, ensuring consistent application of standards
• Provide targeted feedback to managers to support expert coaching and performance management
• Implement processes for clear, actionable feedback on errors or omissions in tax returns
• Set tax preparation standards and make final determinations on complex tax positions
• Monitor and manage SLAs for return review turnaround times
• Oversee workforce planning and capacity management for the review pipeline
• Share review findings and trends with service delivery and product teams to improve training, resources, and processes
• Ensure compliance with IRS and state requirements for practice management, including e-file, signature, due diligence, and document collection/retention