Twinkl Educational Publishing is hiring a
Teacher Support Advisor

Summary

The job is for a Teacher Support Adviser at Twinkl, working remotely or from the head office in Sheffield, UK. The role involves providing world-class customer service to educators and parents worldwide, answering queries via phone, email, social media, and Twinkl’s messenger tool. The candidate should have a background in teaching, good communication skills, strong IT skills, and be able to work from home.

Requirements

• A background of teaching from within the classroom
• A good understanding of the current UK curriculum
• Excellent communication skills with attention to detail, a thorough understanding of spelling and grammar, and a good phone manner
• Strong IT skills & understanding of IT systems
• Facilities to work efficiently from home (reliable internet and access to own computer)

Responsibilities

• Effectively solve problems for Twinkl members around the world in regards to their account and membership via phone and written communications
• Assist educators, parents and carers with finding resources based on a given criteria
• Communicate with tech advisers to help solve technical queries
• Communicate with resource creators and designers to request new resources and amendments to current resources as suggested by Twinkl members
• Educate customers on our memberships without selling
• Build transferable skills such as time management, listening skills, and adaptability
• Work closely with product owners, segment managers, and country managers to keep up-to-date with changes, and support TwinklCares with answering queries
• Develop side projects whilst meeting targets

Preferred Qualifications

• A background of working within a customer support environment
• A thorough understanding of social media

Benefits

• Flexible working with opportunities to work from home
• Diversity, inclusion and belonging - our Employee Network Program includes working groups for LGBTQ+, People of Colour, Disabilities (visible and invisible), Women in Tech and Working Parents
• Continuous Professional Development (CPD) - Our ever-evolving program includes: Monthly progression reviews, Twinkl’s Management Scheme, commercial awareness training, leadership coaching quads, career chats and mentoring
• Westfield Health, life insurance, 29 annual leave days per year (inc bank holidays) & company sick pay