Team Lead IT Support

Summary

Join roadsurfer as our next Teamlead IT Support! Based remotely in Spain, you'll lead a team of IT professionals, developing and implementing scalable support processes. You'll manage recruitment, training, and performance, ensuring excellent service and collaboration. This role requires expertise in Microsoft 365, Intune, Entra ID, and Azure, along with strong problem-solving and communication skills. roadsurfer offers a flexible work environment, personal development opportunities, a camper budget, and various team events. If you're a passionate, customer-centric leader eager to grow, apply now!

Requirements

• Possess Foundational Leadership Skills: While you may be early in your leadership journey, you have a strong sense of responsibility, enjoy mentoring others, and are eager to grow into a Team Lead role
• Have Microsoft 365 and Intune Expertise: You have hands-on experience managing and supporting Microsoft 365 environments, including Exchange, SharePoint, Teams, and other collaboration tools. You are also proficient with Intune as a Mobile Device Management (MDM) solution, effectively managing device compliance, security policies, and application deployments
• Have Entra ID and Azure Knowledge: A solid understanding of IT support best practices, including Entra ID (formerly Azure AD) for cloud-based identity and access management, Azure services, networking basics, and endpoint security
• Have Software and Hardware Support experience: You have experience troubleshooting and supporting a wide range of hardware (laptops, desktops, mobile devices, printers) and software applications across multiple operating systems, including Windows, macOS, and Linux. You ensure all tools function smoothly to meet user needs
• Be a Process-Oriented Problem Solver: You excel at streamlining workflows and documenting procedures for onboarding, offboarding, and day-to-day IT support. Your structured approach ensures consistency and reliability, while your proactive problem-solving skills help identify and address root causes of technical challenges to maintain seamless operations
• Demonstrate strong Communication and Collaboration skills: You can effectively communicate technical concepts to non-technical colleagues, fostering collaboration across diverse teams and departments
• Be Eager to Learn and Grow: You are motivated to expand your expertise, stay updated on the latest IT trends, and develop your leadership and technical skills
• Have a Customer-Centric Approach: You are committed to delivering excellent service, ensuring that every employee has the tools and support they need to thrive

Responsibilities

• Inspire and lead a team of IT professionals, fostering a supportive and solutions-driven culture that prioritizes excellent service and collaboration across all departments
• Plan and develop a high-performing team, covering all relevant IT areas by managing the recruitment process, creating tailored development plans, and implementing comprehensive training programs to ensure ongoing growth and excellence
• Be passionate about identifying and implementing scalable IT support processes that streamline workflows, resolve technical issues efficiently, and enhance the overall user experience. By automating tasks like provisioning hardware, software, and system access, ensure smooth onboarding and offboarding processes while maintaining compliance and optimizing team productivity
• Stay ahead of the latest technology trends, continuously optimizing IT tools, processes, and infrastructure to ensure they align with our fast-paced, innovative business environment. By integrating new technologies and driving innovation, enhance the efficiency and effectiveness of the IT support function
• Act as a bridge between technical and non-technical teams, translating complex IT concepts into actionable solutions and ensuring that employees feel empowered and supported
• Define and track key performance indicators (KPIs) and service level agreements (SLAs), ensuring the team consistently meets performance goals and delivers exceptional support to meet business needs

Benefits

• TEAM SPIRIT & TEAM EVENTS: Look forward to a collegial atmosphere with flat hierarchies, lots of fun and great team spirit, as well as regular team events such as joint sports sessions, pizza & beer evenings, etc
• FLEX WORK & WORKATION: You are flexible in terms of working hours. Our Flex Work Policy enables you to work fully remote from Spain or Germany and work from abroad in Europe for one month per year
• PERSONAL DEVELOPMENT: We support your personal and professional development through an individual Growth Plan and our Inhouse Academy
• CAMPER BUDGET: You get an annual camper budget to experience the #happyroadsurfing lifestyle for yourself
• DISCOUNTS: Use our Corporate Benefits Platform