Team Lead IT Support

Summary

Join roadsurfer as our next Teamlead IT Support! Based remotely in Germany, you'll lead a team of IT professionals, developing and implementing scalable support processes. You'll manage recruitment, training, and performance, ensuring excellent service and collaboration. This role requires expertise in Microsoft 365, Intune, Entra ID, Azure, and diverse hardware/software support. Roadsurfer offers a fantastic work environment with flexible hours, remote work options, personal development opportunities, and various perks like a camper budget and job bike.

Requirements

• Foundational Leadership Skills: A strong sense of responsibility, enjoy mentoring others, and are eager to grow into a Team Lead role
• Microsoft 365 and Intune Expertise: Hands-on experience managing and supporting Microsoft 365 environments, including Exchange, SharePoint, Teams, and other collaboration tools. Proficiency with Intune
• Entra ID and Azure Knowledge: A solid understanding of IT support best practices, including Entra ID (formerly Azure AD), Azure services, networking basics, and endpoint security
• Software and Hardware Support: Experience troubleshooting and supporting a wide range of hardware (laptops, desktops, mobile devices, printers) and software applications across multiple operating systems, including Windows, macOS, and Linux
• Process-Oriented Problem Solver: Excel at streamlining workflows and documenting procedures. Proactive problem-solving skills
• Communication and Collaboration: Effectively communicate technical concepts to non-technical colleagues
• Eager to Learn and Grow: Motivated to expand your expertise and develop your leadership and technical skills
• Customer-Centric Approach: Committed to delivering excellent service

Responsibilities

• Inspire and lead a team of IT professionals, fostering a supportive and solutions-driven culture
• Plan and develop a high-performing team, covering all relevant IT areas by managing the recruitment process, creating tailored development plans, and implementing comprehensive training programs
• Identify and implement scalable IT support processes that streamline workflows, resolve technical issues efficiently, and enhance the overall user experience
• Automate tasks like provisioning hardware, software, and system access, ensuring smooth onboarding and offboarding processes while maintaining compliance and optimizing team productivity
• Stay ahead of the latest technology trends, continuously optimizing IT tools, processes, and infrastructure
• Act as a bridge between technical and non-technical teams, translating complex IT concepts into actionable solutions
• Define and track key performance indicators (KPIs) and service level agreements (SLAs)

Benefits

• TEAM SPIRIT & TEAM EVENTS: Collegial atmosphere with flat hierarchies, lots of fun and great team spirit, as well as regular team events
• FLEX WORK & WORKATION: Flexible working hours. Fully remote from Spain or Germany and work from abroad in Europe for one month per year
• PERSONAL DEVELOPMENT: Support for personal and professional development through an individual Growth Plan and our Inhouse Academy
• CAMPER BUDGET: Annual camper budget
• JOB BIKE: Job bike offer
• DISCOUNTS: Corporate Benefits Platform, the Travel Industry Card, and Family & Friends Discounts
• THE PLACE TO BE: Beautiful, bright office with amenities like table tennis and table football, weekly breakfast and lunch specials