Tech Ops Systems Engineer/SysAdmin

Summary

Join Kustomer's TechOps team as a Systems Engineer and play a pivotal role in shaping our internal tech stack. You will proactively eliminate friction through automation and self-service solutions, ensuring our team spends more time building scalable solutions. Responsibilities include resolving technical challenges, managing hardware operations, championing our SaaS ecosystem, driving technical improvements, partnering with security, documenting operational knowledge, and leading tooling strategy. The ideal candidate possesses 3-5 years of systems administration experience, 2+ years supporting Google Workspace and related tools, and a customer-centric mindset. A passion for AI enablement and a strong understanding of security and compliance are also essential. Kustomer offers competitive salaries, stock options, and comprehensive benefits, including healthcare coverage, 401K, and generous vacation policies.

Requirements

• 3-5 years of experience as an Systems Administrator
• 2+ years of experience supporting Google Workspace, MacOS, Okta and Jamf Pro
• Customer experience mindset: excited to dig into any issue, big or small, provide empathy and action to support your internal customers without giving up right away
• Experience supporting, creating and owning an automated SaaS stack
• High level of accuracy and attention to detail
• Networking experience with a basic understanding of routers, VLANs, NAT, and VPN
• Passionate about driving AI enablement across the organization by identifying opportunities to integrate AI into TechOps processes and beyond
• Familiarity with both established and emerging AI technologies, with a strong willingness to learn and adapt in a rapidly evolving landscape
• Demonstrated understanding of how AI can be used to automate, optimize, and scale TechOps capabilities
• Security/Compliance experience with a basic understanding of Confidentiality, Integrity and Availability
• Strong communication, organization and documentation skills
• Mature and responsible with confidential information as a part of this role
• You're looking to grow your skill set in an extremely fast paced and automated environment
• HIPAA Compliance

Responsibilities

• Deliver rapid, high-quality resolution for a range of technical challenges from day-to-day requests to complex escalations, all while driving deflection through smart knowledge base design and automation
• Manage and maintain a streamlined hardware operation from Mac provisioning and zero-touch onboarding to remote logistics, repairs, and inventory lifecycle
• Champion a tightly integrated SaaS ecosystem including Google Workspace, Slack, Zoom, Okta, 1Password, Jamf Pro, Kolide
• Drive technical improvement initiatives to identify opportunities to automate, secure, and scale the TechOps function with a proactive mindset and a builder’s approach
• Partner with Security to audit systems, close gaps, and strengthen our compliance posture
• Document and democratize operational knowledge to create clear, accessible self-service content, SOPs, and internal enablement materials in our Guru Knowledge Base
• Drive tooling strategy and vendor management — selecting new technologies, partnering with existing vendors for feedback, and building a scalable SaaS catalog with clear ownership and contract visibility to eliminate friction and shadow IT

Benefits

In the U.S. we offer 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy; in the UK we also offer pension, supplemental health insurance and other perks