Tech Support Advisor, Antivirus Specialist

Summary

Join Sutherland Bulgaria as an Antivirus Support Specialist and deliver exceptional customer support for antivirus software. You will manage inquiries, resolve technical issues, and guide customers through software installation and troubleshooting. This role requires excellent communication skills in Dutch and English, along with intermediate technical PC knowledge. Enjoy fixed working hours, flexible work-from-home options, comprehensive health and life insurance, and 24 days of paid annual leave. Sutherland offers a stable job with a long-term contract and numerous benefits, including career growth opportunities and a supportive work environment.

Requirements

• Excellent verbal & written skills in Dutch (B2H/C1 Level)
• Good verbal & written skills in English (B2 Level)
• Intermediate technical PC knowledge and ability to multitask
• Communication skills and ability to maintain a good relationship with customers, assisting them in finding the best solution
• Positive attitude and great interpersonal skills, with a “can do” attitude
• Ability to present complex information in a simple and understandable way

Responsibilities

• Deliver superior customer support for antivirus software, managing inquiries about accounts, subscriptions, and technical issues through phone and remote sessions
• Efficiently resolve customer issues related to software purchases, renewals, account management, and refunds, ensuring a smooth experience
• Guide customers through the installation, reinstallation, and troubleshooting of antivirus programs, ensuring maximum security and functionality

Preferred Qualifications

Previous experience in Customer Service

Benefits

• Fixed working hours from 10:00 to 19:00, Monday to Friday, with no weekend shifts
• Flexible work-from-home options within Bulgaria
• World-class online initial training to get you started
• Stable job with a long-term contract
• Comprehensive health and life insurance
• 24 days of paid annual leave, including 3 wellness days
• Generous daily paid breaks of 1.5 hours
• Food vouchers
• Defined career paths with a focus on technical growth
• Competitive salary
• Efficient digital onboarding and employee services through eSignature
• Employee assistance program with 24/7 access to psychological support
• Exclusive discounts via our employee discounts portal
• Lucrative employee referral program
• Vibrant rewards and recognition program
• Relocation package for those moving to join us
• Parking available as per company policy
• Multisport card for health and fitness benefits
• Continuous learning with access to in-house training and certification opportunities
• Frequent employee wellness and engagement events
• Gifts for significant life events like births or adoptions
• Participation in CSR activities and team building
• Exposure to global business practices and industry expertise