Technical Account Manager

Summary

Join LogicGate as a Customer Success Manager and become a dedicated point of contact, building and maintaining strong customer relationships to drive product adoption and advocacy. Leverage your GRC expertise and Risk Cloud knowledge to act as a trusted advisor, providing technical guidance and solutions to customers. Proactively engage at-risk customers, track customer health, and support implementation project management. Conduct training, share best practices, and collaborate with cross-functional teams for a seamless customer experience. Manage multiple accounts, prioritize tasks effectively, and respond to customer inquiries within the stated SLA. This role offers a competitive salary and benefits package, including equity and opportunities for professional development.

Requirements

• 5+ Years Experience in GRC or Risk Advisory
• Becoming an expert on the Risk Cloud platform; articulating the value of the tool and how it can be leveraged most effectively by different customer stakeholders
• Interest in supporting sales and commercial business development efforts
• Experience with cybersecurity and/or risk management frameworks such as NIST 800-53 and ISO27001
• Passion for SaaS applications – able to understand the value and limitations of the Risk Cloud platform, front and back
• Great people skills – the ability to quickly understand your audience and tailor the right message to them
• Ability to manage multiple accounts/priorities at a time – organization, time management, and attention to detail are critical
• A drive to learn and be curious, with the desire to understand our customers' problems and then effectively communicate and demonstrate how Risk Cloud can help

Responsibilities

• Dedicated point of contact responsible for building and maintaining customer relationships in order to drive product adoption, expansion, and customer advocacy from the beginning of the customer’s contract
• Act as a trusted advisor to your portfolio of customers by providing GRC subject-matter expertise and technical Risk Cloud product advice to help them utilize their Risk Cloud applications as effectively as possible and drive desired outcomes
• Own the tracking of customer health and proactively engage at-risk customers, leveraging your GRC and Risk Cloud knowledge to provide winning solutions
• Support implementation project management and serve as a technical expert, with a specific focus on the holistic view of a customer’s GRC program and how use cases will inter-relate in Risk Cloud
• Ad-hoc knowledge sharing of Risk Cloud best practices based on experience with similar customers (industry, maturity, etc.)
• Ongoing account management comprised of weekly status meetings for ongoing projects, monthly strategic meetings with key stakeholders, and Quarterly Executive Business Reviews
• Conduct training and provide training resources for Power Users and end users on the Risk Cloud platform and existing Applications
• Collaborate cross-functionally with other LogicGate teams - Sales, Customer Success, and Product - for a seamless customer experience throughout the customer journey from handoff through onboarding and implementation to ongoing partnership
• Respond to and support power users and customers within the stated SLA

Benefits

• Competitive salary and variable compensation plans
• Equity options
• Flexible health and wellness benefits
• Generous PTO
• 11 Annual Company Holidays
• Summer and Winter Fridays
• Health Days
• Career development and learning opportunities, including access to LinkedIn Learning, regular People Leader training, and our internal Mentorship Program