Technical Account Manager

Summary

Join Wiz as a Manager, Technical Account Management and contribute to customer success within a collaborative and innovative company. You will lead and mentor a team of Technical Account Managers (TAMs) in EMEA, ensuring exceptional customer service. Responsibilities include collaborating with various teams on customer programs, managing escalations, maintaining technical knowledge, and advocating for customer needs. The ideal candidate possesses 7+ years of TAM or related experience, 3+ years managing technical teams, and a strong understanding of cloud services and security. A B.S. in a relevant field or equivalent experience is required. Wiz values diverse backgrounds and encourages applications even if all requirements aren't fully met.

Requirements

• 7+ years of experience as a TAM, Solutions Engineer, or a related customer-facing technical role
• 3+ years of experience managing technical customer-facing teams
• Practical understanding of cloud services, architectures, and security best practices
• Familiarity with container technologies (Docker, Kubernetes) and the security considerations associated with them
• Proven track record of mentoring and managing high-performing technical teams
• Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization
• B.S. in Computer Science, Engineering, or similar field, or equivalent experience

Responsibilities

• Lead, mentor, and motivate a team of TAMs
• Provide the team with technical and strategic guidance to ensure delivery of exceptional service to customers in EMEA
• Collaborate with Operations, Sales, Renewals, and Marketing teams on at scale customer programs to help drive customer retention and growth
• Program management account escalations to ensure timeline and well-coordinated resolution
• Maintain up-to-date functional and technical knowledge of the Wiz platform
• Continuously monitor news related to new & emerging cloud security threats
• Grow your knowledge of the Wiz ecosystem (Cloud Service Providers, Technology partners, ...)
• Help customers make the most of their Wiz investment by pointing them to the right resources
• Measure customers’ achievement via a data driven approach and report those both internally and externally
• Identify and address technical issues to ensure high levels of customer satisfaction
• Collaborate with Engineering and Support teams to resolve technical escalations quickly and efficiently
• Advocate for customer needs across various departments (product management, support, ...)
• Offer insights regarding the availability of new features in Wiz

Preferred Qualifications

CSP level certifications (e.g., Certified Solutions Architect, Certified DevOps Engineer)