Technical Account Manager-Anti-Fraud Operations Integration

Summary

Join Transmit Security as a Technical Account Manager (TAM) and play a crucial role in our Customer Success team. You will lead the integration and deployment of our Mosaic platform's Detection and Response Service (DRS) for fraud prevention, working closely with clients to ensure successful implementation. Guide customers through the entire integration process, ensuring seamless incorporation of DRS into their digital environments. Provide expertise on fraud prevention processes and work with fraud teams to optimize platform use. Coordinate deployment schedules, track progress, and ensure timely delivery. Educate customers on using DRS analytics and dashboards, providing training to fraud teams. Collaborate with cross-functional teams to address customer feedback and optimize DRS performance. Act as the primary technical point of contact for customers post-deployment, handling escalations and optimizing DRS to meet evolving needs.

Requirements

• Experience in Fraud Operations: 5+ years of experience working in fraud prevention, fraud detection, or identity verification roles, particularly within industries like financial services, retail, or telecommunications
• Fraud Tool Experience: Familiarity with competitive fraud tools (e.g., BioCatch, ThreatMetrix, Behaviosec, IBM Trusteer, Feedzai, HUMAN, Shape Security (F5), Akamai, and anything similar) and how they are integrated and then used fraud operations
• Experience with content delivery networks (CDNs) and their capabilities would be an advantage
• Strong Organizational and Project Management Skills: Strong project management experience, including coordinating complex, cross-functional deployments
• PMP certification or equivalent project management training is a plus
• Technical Expertise: Experience working with fraud prevention platforms, REST APIs, SDKs, and backend integrations
• Knowledge of key fraud signals (e.g., device fingerprinting, behavioral biometrics) and their role in risk assessment
• Excellent Communication Skills: Strong ability to engage with technical and non-technical stakeholders, providing clear guidance on integration and troubleshooting
• Comfortable explaining complex concepts to customer teams
• Problem-Solving: Ability to troubleshoot integration issues, work through challenges with technical teams, and drive towards timely resolution
• Customer-Focused Mindset: A passion for delivering excellent customer service and helping clients achieve success in their fraud prevention efforts

Responsibilities

• Lead the technical integration and deployment of DRS in customer environments
• Provide hands-on support during implementation, testing, and all other post-sales stages, guiding clients through a structured 5-stage deployment process (scoping, integration, testing, go-live, and optimization)
• Leverage your experience with fraud prevention tools and ecosystems (e.g., BioCatch, IBM Trusteer, ThreatMetrix, Behaviosec) to advise clients on best practices for integrating DRS and improving fraud detection capabilities
• Work closely with client fraud operations teams to map existing fraud workflows to DRS capabilities
• Ensure smooth integration with case management systems, fraud alert routing, and backend data repositories
• Coordinate deployment schedules, track progress, and ensure timely delivery of the integration
• Apply your project management skills (PMP certification is a plus) to ensure milestones are met, and risks are mitigated throughout the deployment
• Educate customers on using DRS analytics and dashboards, providing training to fraud teams on how to utilize DRS data for investigations and decision-making
• Develop documentation and runbooks to ensure that teams can operate independently
• Work with product, engineering, and support teams to address customer feedback, optimize DRS performance, and implement new use cases
• Collaborate with Customer Success, Product Management, Engineering and Sales teams to ensure customer satisfaction and success
• Act as the primary technical point of contact for your customers post-deployment
• Working with a cross functional team, handle escalations, and help clients optimize DRS to meet their evolving fraud prevention needs

Preferred Qualifications

• Experience with Similar Platforms: Familiarity with Transmit Security’s Mosaic platform or similar fraud prevention and identity verification solutions
• Understanding of the new account opening process
• Advanced Certifications: PMP, Agile, or other relevant project management or fraud-related certifications
• Vertical-Specific Experience: Experience deploying fraud prevention solutions in banking, e-commerce, fintech, or telecommunications

Benefits

• Impactful Role: Play a key role in delivering a market-leading solution to our customers, ensuring fraud protection and frictionless user experiences
• Growth Opportunities: Be part of a fast-growing company with plenty of opportunities for professional development and career advancement
• Flexible Work Environment: Remote work options available for North American candidates
• Collaborative Team Culture: Join a passionate and innovative team committed to making a difference in the security and fraud prevention space