Technical Consultant

Summary

Join PerfectServe, a fast-growing healthcare technology company, and become a key member of the Lightning Bolt provider scheduling team. You will develop product expertise, onboard and train clients, provide technical support, build strong client relationships, and identify best practices. This role requires strong analytical, troubleshooting, and interpersonal skills, along with experience in software implementation. The position is remote with PST working hours, open to candidates in the US or Canada, and includes a 24/7 on-call rotation. PerfectServe offers a comprehensive benefits package including health insurance, 401k, paid time off, and internal advancement opportunities. You will play a vital role in helping PerfectServe improve patient care and clinical workflows.

Requirements

• Ability to quickly learn the Lightning Bolt product and apply your knowledge with our clients
• Troubleshooting, analytical, and problem solving skills
• Demonstrated, strong interpersonal skills and the ability to establish and maintain relationships
• Ability to quickly think through novel challenges, juggle multiple tasks in high-pressure situations, and drive process change
• Strong work ethic
• 1+ years experience in a software implementation role

Responsibilities

• Develop and maintain product expertise and a deep understanding of our clients and their workflows
• Onboard and train new clients through remote and onsite delivery; analyzing their scheduling requirements and configuring the software to streamline their workflows
• Use your analytical and troubleshooting skills to provide continued support for clients regarding potential issues with configuration and advise on corrective steps
• Build trusting relationships, drive high levels of end-user satisfaction and ensure the client is maximizing the value of their Lightning Bolt investment, e.g., executive sponsors, department/service line directors and key strategic practices
• Identify, develop, and share best practices that enable clients to achieve their business goals and objectives
• Serve as the voice of the client and an advocate for end users within the Lightning Bolt organization
• Collaborate with Project Managers, Account Executives, Customer Success Managers, and others within the organization to deliver the best possible solutions to meet client needs

Preferred Qualifications

Experience with SQL or other relational databases

Benefits

• Remote first work environment
• Health, Dental, Vision, Life and Disability Insurance options available day one
• 401K - with match and immediately vested
• 17 company holidays, 2 floating holidays plus competitive paid time off policy
• Internal Advancement Opportunities