Technical Consultant

Summary

Join Vercel as a Technical Consultant and assist our Enterprise customers with technical issues related to our products and services. You will provide product expertise, training, and strategic consultation throughout the customer journey. This role requires strong technical skills in frontend development, Next.js, and modern web architecture, as well as exceptional communication and problem-solving abilities. You will work closely with Customer Success Managers and engineering teams to ensure customer success and improve the platform. Success in this role will be measured by improved customer retention and satisfaction. Vercel offers a competitive compensation package, inclusive healthcare, flexible time off, remote work options, and professional development opportunities.

Requirements

• Lead by example and develop more junior members of the team
• Understand modern web architecture, frontend development, and serverless computing
• Be experienced with incident management and procedural communication
• Possess exceptional communication skills
• Have an unrivaled sense of autonomy, ownership, and comfort with a fast-paced startup
• Be comfortable working with a fully remote, globally distributed team
• Have a passion to deliver a customer experience second to none
• Be available to work within a weekend and on-call rota
• Have 3+ years experience in a customer success, sales, or onboarding/implementation role at a SaaS company
• Have 5+ years experience with front-end web development or using React in a production setting

Responsibilities

• Ensure that Enterprise customers are receiving and understanding the value of the platform
• Provide product expertise and strategic consultation during the Enterprise customer journey
• Provide training sessions to Enterprise customers
• Attend onboarding and pre-production calls as a technical authority
• Know the Vercel platform and Next.js framework inside and out, learning daily
• Work with other members of CS to provide assistance both internally and externally
• Develop close partnerships with the CSM team to understand customers’ goals
• Work with external engineering and infrastructure teams to convey product gaps and needs
• Ensure customers have immediate concerns resolved but with a long-term outlook
• Specialize in a few product areas and own that within the team
• Improving existing, and identifying new, internal documentation, processes and policies
• Assist and coordinate with Customer Success Managers with Enterprise requests

Preferred Qualifications

• Have experience using Next.js
• Have experience supporting backend runtime environments, especially Node.js
• Have experience with CDNs and a good understanding of caching techniques
• Work with monorepos and/or custom, complex CI/CD pipelines
• Thoroughly understand DNS and can explain this clearly to others

Benefits

• Great compensation package and stock options
• Inclusive Healthcare Package
• Learn and Grow - we provide mentorship and send you to events that help you build your network and skills
• Flexible Time Off - Flexible vacation policy with a recommended 4-weeks per year, and paid holidays
• Remote Friendly - Work with teammates from different time zones across the globe
• We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed