Technical Consultant III

Summary

Join Toast as an Enterprise Onboarding Technical Consultant and guide our largest customers through the technical implementation and configuration of our products. You will act as a technical expert, troubleshooting issues, providing support, and ensuring a seamless customer journey. Responsibilities include managing escalations, creating documentation, and collaborating with cross-functional teams. You will leverage your expertise in Toast products and restaurant operations to resolve complex technical challenges and improve onboarding processes. This role requires strong technical skills, excellent communication, and the ability to work autonomously. The ideal candidate will have experience in the POS or tech industry and a passion for helping restaurants succeed.

Requirements

• Combined 5+ years experience in the POS or Tech industry preferred
• Expertise in all restaurant concept operations
• Willingness to travel
• Excellent communication and project management skills
• Demonstrates attention to detail,strong organization and time management skills
• Highly motivated, passionate over achiever, team player, facilitator
• Ability to perform in a fast-paced environment
• Advanced ability to self-manage & self-prioritize multiple complex tasks at once
• Adaptability, strong work ethic, and professionalism during challenging situations

Responsibilities

• Has expert level knowledge of Toast networking standards and hardware setup
• Restaurant operations for single & multi-unit customers
• Troubleshooting and issue resolution
• All POS modules, including MLM
• Configuration standards for integration partners
• Supports implementations of the Toast POS System for Toast’s most complex and largest customers by overseeing a multi-channel community of peer-to-peer technical support and acting as a final escalation point
• Manages issues requiring Red Flag creation related to pre-live and go-live accounts
• Manages multiple MUO projects alongside an OC to ensure a successful implementation rollout strategy
• Partners with all Enterprise cross-functional teams
• Using Root Cause Analysis techniques, locates trends & blockers in the pre-live to live customer journey and plays an active role in tech-based initiatives to address them
• Provides in depth customer specific installation documentation for successful scalable rollouts

Preferred Qualifications

• Previous experience working at a restaurant
• Has worked with Toast Products

Benefits

• Health insurance
• Retirement benefits
• Paid time off
• Remote work, flexible hours
• Life and disability insurance
• Bonuses and incentives
• Professional development opportunities
• Wellness programs
• Family and parental leave