Technical Customer Success Account Manager

Summary

Join Doppler as a Technical Customer Success Account Manager and be the driving force behind customer adoption and revenue growth. You will be the primary contact for mid-market and small-business/startup customers, leading onboarding, implementation, and growth of the Doppler platform. Collaborate with various teams to ensure a seamless customer experience, increasing adoption and delivering exceptional time-to-value. This role involves managing a diverse customer portfolio, building trusted relationships, and playing a pivotal role in customer success and Doppler's revenue growth. You will have the opportunity to engage with every team and connect with all our awesome Dopplerites! This position offers a unique opportunity to build out the success motion at Doppler and work with some of the most innovative companies.

Requirements

• 3+ years of customer-facing experience in roles such as Customer Success Manager, Account Management, Technical Support, or Solutions Engineering
• Experience interfacing with technical users and decision-makers, including Developers, DevOps, Security Teams, and their leadership
• Technical knowledge in understanding customer requirements and identifying blockers to adoption and working cross-functionally to deliver success
• Proven experience managing revenue retention as a key metric, supporting customers through contract renewals, upgrades, negotiating terms, and conducting transactions. Comfortable identifying opportunities for growth
• Customer engagement experience with implementations, Quarterly Business Reviews, and stakeholder alignment
• Customer-centric mindset, always striving to provide the maximum value possible
• Enjoys selling and growing revenue
• Strong communicator with excellent attention to detail and organizational skills
• Passionate about working in a fast-paced, ever-evolving startup environment, enjoying collaboration, and eager to make a visible impact
• Humble approach to knowledge gaps, unafraid to say “I don’t know,” and embracing opportunities for growth and learning

Responsibilities

• Lead the onboarding process for new customers
• Collaborate with customers and sales teams to understand customer requirements, goals, and challenges
• Develop "trusted advisor" relationships with multiple levels of customer stakeholders, from developers to CISOs
• Successfully carry out the full sales cycle for any growth opportunities in existing customer accounts
• Monitor and identify usage trends to uncover renewal risks and promote greater adoption rates
• Act as the voice of the customer within Doppler, advocating for customer needs and requirements to internal teams
• Develop hands-on technical knowledge of Doppler and feature capabilities
• Stay up-to-date with industry trends, new features, and best practices to serve as a subject matter expert
• Ensure customers are educated on product features, best practices and security principles

Preferred Qualifications

• Experience working at a startup or being one of the first CSM’s at a company
• Experience in developer products and security is a plus

Benefits

• Equity at an early-stage, fast-growing startup
• Premium health insurance (medical, dental, vision)
• Guilt Free Unlimited PTO - 3-week minimum strongly encouraged!
• Upward Mobility
• Learning and Development Stipend
• Wealth Advisor
• 401k
• Pregnancy & Family Leave
• Fertility & Adoption Benefits
• Equal Compensation (regardless of gender or race)