UpGuard is hiring a
Technical Customer Success Manager in India

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Technical Customer Success Manager closed
🏢 UpGuard
💵 $60k-$120k
📍India
📅 Posted on Jul 11, 2024

Summary

The job is for a Customer Success Manager in the cybersecurity industry at UpGuard. The role involves onboarding customers, understanding their business needs, proactively engaging with them, translating customer requirements into tailored solutions, and collaborating with internal teams to identify opportunities for upselling or cross-selling additional products and services.

Requirements

  • Degree in computer science, information technology, or a related field
  • 2+ years' experience in technical account management, customer success, solutions consulting role within the cybersecurity industry
  • Strong understanding of cybersecurity concepts, technologies, and best practices
  • Demonstrated ability to manage customer portfolio, manage multiple customers simultaneously, prioritize tasks, meet deadlines, and ultimately grow and retain your accounts
  • Exceptional command of the English language, both in written and spoken communication
  • Effective collaborator with the ability to seamlessly interface across diverse internal teams, embodying a strong team-player ethos
  • Highly motivated and inquisitive, characterized by an unwavering commitment to personal and professional growth
  • Experience with tools like ChurnZero, CRMs (e.g. Hubspot), Gong, and collaboration tools such as Asana, Notion and Slack

Responsibilities

  • Onboard and enable UpGuard customers to optimize their usage and integration with existing systems to achieve technical and business goals
  • Understand your customer's business in-depth, identify gaps and how they are going to be successful using UpGuard, provide best practice recommendations, resources, success plans, and customer-specific training
  • Engage customers proactively to help them get the most out of UpGuard from day one and continue to drive engagement throughout their journey
  • Translate your customers’ requirements by understanding their risk management frameworks to offer a tailored solution on how best they can utilize UpGuard
  • Proactively monitor security ratings and metrics (e.g. health score, usage), addressing potential risks and improvement areas
  • Advocate for the customer by providing updates to internal teams on customer perspectives, risks, strategic insights, issue resolution activities
  • Collaborate with internal teams  to identify opportunities for upselling or cross-selling additional products and services to our customers

Preferred Qualifications

  • Experience as an information technology, security, or GRC professional
  • Certifications such as CISSP, CISM, CISA, or Security+

Benefits

  • Hybrid or Remote: you choose. We don’t mandate how often you need to be there
  • Impact: Influence the direction and design of projects that push the boundaries of your field and see the impact of your work daily
  • Be part of an energetic team: Our team is highly collaborative, fostering a positive work environment that encourages creativity and innovation
  • We value work-life balance: We recognise the importance of maintaining balance and provide a supportive work environment that allows you to prioritize your personal life and well-being
  • Generous reward: We offer a competitive salary + equity
  • Great perks: You won’t find table tennis tables or office mandates - we prefer to offer perks that support your overall well-being - including a lifestyle allowance, well-being program, WFH budget, personal learning & development budget, generous leave benefits, and plenty more!
This job is filled or no longer available

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