Technical Customer Support Engineer

Summary

Join ClickHouse's growing support team as a Technical Support Engineer based in Bengaluru, India. You will provide excellent technical support to customers globally, interacting via various channels (chat, calls, Slack, meetings). Responsibilities include triaging support tickets, assisting with pre- and post-sales activities, collaborating with the Go To Market team, and suggesting support improvements. This role requires technical expertise in ClickHouse (open-source or Cloud) and related domains, strong communication skills, and the ability to work remotely. You will build strong customer relationships and contribute to a global, distributed support environment. The position offers flexible work hours and a remote-friendly environment.

Requirements

• Technical breadth and depth in ClickHouse open-source or Cloud, or in domains relevant to ClickHouse, such as: SQL databases, OLAP, cloud-native SaaS, distributed systems, Kubernetes, Docker
• Previous technical experience in roles such as Support Engineer, Technical Account Manager, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer
• Be present and available according to the scheduling required to deliver high-quality 24x7 Support in a global, distributed environment
• Strong written and verbal English communication skills and the ability to work fully remote with reliable connectivity
• A mindset of teamwork, global engagement, empathy, and solving challenging problems
• A sense of adventure and urgency in building the most scalable, high-performing, largest, and fastest databases on the planet
• The ability to build trusted relationships with colleagues, customers, and partners
• You are self-driven, curious, and eager to continuously learn and grow

Responsibilities

• Supporting and guiding our ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetings
• Develop solutions based on ClickHouse Cloud and ClickHouse open-source that can be shared with our users, community, and customers via documentation, knowledge base, blogs, meetups, webinars, and training
• Work closely with our global Support Services, Engineering, Go to Market, and Product Management teams to help define functionality required by users and customers
• Assist with mentoring, training, and sharing your knowledge with colleagues, users, and customers
• You will deliver excellent customer service as a first-line technical engineer and representative of ClickHouse
• Our Support Engineers provide professional response, on-call coverage, and guidance within the required Service Level Agreements ("SLAs") on technical cases that are opened via a ticketing system, email, Slack, chat, and/or phone
• You will build strong, trusted relationships with colleagues, customers, and partners

Preferred Qualifications

• Experience with ClickHouse
• Experience with OSS and open-source technologies, as a user, community member, or contributor
• Experience with Azure, GCP or AWS
• Experience with data pipelines such as Kafka, Kinesis, Spark, RabbitMQ, or others

Benefits

• Flexible work environment - ClickHouse is a globally distributed company and remote-friendly
• Healthcare - Employer contributions towards your healthcare
• Equity in the company - Every new team member who joins our company receives stock options
• Time off - Flexible time off in the US, generous entitlement in other countries
• A $500 Home office setup if you’re a remote employee
• Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites