Technical Integration Specialist

Summary

Join Pipe17 as a Technical Integrations Specialist (Solution Architect) and play a pivotal role in onboarding new customers. You will be responsible for understanding customer use cases, configuring Pipe17 for data transfer, and ensuring seamless integration of various systems. This role requires deep e-commerce business understanding, ERP proficiency (Acumatica preferred), API and JavaScript knowledge, and the ability to work with AI and interpret logs. You will act as the primary technical contact, guiding customers and building strong relationships. The position involves managing multiple projects, translating business requirements, troubleshooting technical issues, and collaborating with internal stakeholders. You will also create and improve documentation to support customers and partners.

Requirements

• E-commerce Knowledge
• Familiarity with vendors, tech stack, typical use cases, merchant activities, sales channels, fulfillment channels, and information flow between them (orders, shipping requests, fulfillment notices, etc.)
• ERP Proficiency
• Expertise in configuration, customization, and integrations
• API Utilization
• Ability to work with APIs for data integration
• Knowledge of JSON and basic programming in JavaScript (ability to read and understand code)
• JavaScript Knowledge
• Basic to intermediate skills for customization
• System Logs Interpretation
• Ability to read and interpret system logs for issue diagnosis
• Problem-Solving Skills
• Strong problem-solving abilities
• Communication Skills
• Excellent verbal and written communication
• Project Management
• Ability to manage multiple projects and tasks simultaneously in a fast-paced environment

Responsibilities

• Own the customer as the single point of contact, defining a success plan with deliverables, and ensuring clear communication across all activities of the customers’ post-sale journey
• Be the main technical point of contact guiding the customer to leverage Pipe17 based on best practices and technical knowledge
• Be consultative and build in-depth customer relationships and a complete understanding of their business goals and objectives
• Lead multiple projects during the implementation phase and be viewed as an expert in solution design, development and troubleshooting. You may do planning, estimation, requirements gathering/analysis for larger customers
• Translate business requirements into product use cases or technical requirements
• Configure Pipe17 products based on customer requirements. Serve as a point of internal escalation on technical issues within the Support org
• Perform troubleshooting and development assistance to Pipe17 customers and resolve problems when possible, engaging engineering as needed
• Coach and educate customers to improve adoption of Pipe17
• Collaborate with internal stakeholders (Engineering, Product, Sales) to complete customer goals, be the “Voice of the Customer” to provide visibility and/or escalations, and maintain strong referenceability across your book of customers
• Create and improve documentation to help customers and partners help themselves
• Document onboarding steps for future reference and to transition to other teams as needed

Preferred Qualifications

• AI Tools Experience
• Familiarity with AI tools is desirable

Benefits

• Competitive salary
• Great healthcare + dental + vision coverage
• Retirement plan
• Pick your own equipment. We'll set you up with whatever Apple laptop + monitor combo you want plus any software you need
• Unlimited vacation policy. Plus we require you to take at least 2 weeks off each year. We see most employees take 4 weeks off per year. This isn't a vague policy where unlimited vacation means no vacation