Remote Technical Kiosk Software Product Manager

Summary

The job description is for a Technical Kiosk Software Product Manager at Tillster, a company specializing in digital ordering and customer engagement solutions. The position requires a deep understanding of restaurant technology and is responsible for the development and implementation of innovative self-service kiosk solutions. The role involves requirements gathering, product development, user experience optimization, technical expertise, documentation, communication & support, and reporting.

Requirements

• Bachelor’s degree in computer science, Engineering, Business or related field
• Proven 5+ years’ experience as a Technical Product Manager or similar role, preferably in restaurant technology, point of sale, payment systems or kiosk technology industry
• Strong project management skills with the ability to effectively plan, organize and communicate projects with defined timelines
• Exceptional problem-solving and analytical abilities with a deep attention to detail and the ability to think creatively to overcome challenges
• Strong technical background and understanding of SCRUM software development practices
• Exceptional communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders (both internal and customer-facing)
• Analytical mindset, with the ability to make data-driven decisions and drive continuous improvement
• Familiarity with user experience design principles and wireframing tools such as Figma
• Proficiency using various documentation, spreadsheet, roadmapping and project management tools including Monday, Smartsheet, roadmapping tools, Chrome or Safari Devtools, Jira and Confluence
• Ability to adapt to a fast-paced and rapidly changing environment
• Ability to travel as business needs demand

Responsibilities

• Requirements gathering and prioritization: Engage internal teams and both internal and global stakeholders to gather requirements and understand their needs and define and align with the stakeholders on how success will be measured for each requirement
• Product development: Manage the end-to-end product development lifecycle, from concept to launch. Work closely with cross-functional teams including engineers, UI & UX designers, and customer representatives to define product requirements, create wireframes and workflow diagrams to communicate ideas and ensure timely delivery of kiosk solutions
• User Experience Optimization: Continuously enhance the user experience of our kiosk solutions by gathering feedback from stakeholders and collaborating with UI/UX designers and engineers to implement improvements that drive customer satisfaction and maximize user engagement
• Technical expertise: Stay current with the latest advancements in kiosk hardware and software technologies and leverage your technical knowledge to define requirements that further enhance our product offerings
• Documentation, Communication & Support: Develop materials to assist internal stakeholders and restaurant staff in effectively utilizing our self-service kiosk solutions. Answer inquiries from both internal and external stakeholders and assist with RFP responses as required. Develop and maintain feature lists and definition across multiple customers
• Reporting: Track and report on key success metrics

Benefits

• Expected base salary range $120,000 - $160,000
• Equity: All employees within the U.S. are eligible to participate in the Stock Option Plan
• Health Benefits: All full-time, regular employees and their dependents are eligible for medical, dental, vision and FSA benefits. Additional health benefits include Healthcare and Dependent Care reimbursement programs, Employee Assistance Program (“EAP”) and Optum Care 24-hour confidential medical counseling services
• Holidays: The company observes ten (10) paid holidays per calendar year
• Paid Time Off (PTO): Full-time, regular employees earn 15 days of PTO in the first 12-months of continuous service, and 22 days in subsequent years. Eligible part-time employees earn pro-rated PTO
• Retirement: Effective with your employment start date, you will be eligible to participate in the 401(k) Plan
• Education, Learning & Development: We offer college tuition and education assistance programs; Udemy Learning courses; and ongoing learning and development opportunities