Technical Manager, Customer Engineering

Summary

Join Anomali as a Technical Manager to lead and mentor a high-performing team of SIEM and TIP professionals. You will act as a player-coach, combining hands-on technical work with leadership responsibilities. This role involves shaping our services catalog, developing a talented team, and delivering impactful security solutions. You will guide team members, contribute to client projects, and build strong client relationships. The position requires significant experience in SIEM and TIP technologies, along with strong leadership and communication skills. Anomali offers a dynamic environment to make a significant impact on the company's success.

Requirements

• 5+ years of experience in SIEM, CTI, or security operations, with at least 2+ years in a technical leadership or management role
• Proven track record in delivering SIEM solutions for enterprise clients, including deployment, configuration, and incident response
• Strong experience with SIEM platforms such as Splunk, Securonix, Exabeam, or similar technologies
• Hands-on experience in security monitoring, threat detection, and response
• Expertise in SIEM implementation, use case development, rule creation, and alert tuning
• Familiarity with security monitoring tools, network security, cloud environments, and endpoint protection
• Proficiency in scripting languages (e.g., Python, PowerShell) for automation and customization
• Strong understanding of security frameworks (e.g., NIST, ISO) and compliance requirements (e.g., GDPR, PCI-DSS)
• Strong leadership abilities, with experience leading cross-functional teams and developing team members
• Excellent communication skills, both written and verbal, with the ability to interact with technical and non-technical stakeholders
• A collaborative mindset, able to work across teams and influence without direct authority
• Comfortable with both hands-on technical work and strategic team management responsibilities

Responsibilities

• Lead, mentor, and develop a team of professionals, fostering a collaborative and high-performance environment
• Provide technical guidance, training, and career development opportunities to team members
• Conduct regular performance reviews and provide actionable feedback to team members
• Work with HR and senior leadership to recruit and onboard new team members, ensuring the right mix of skills and experience
• Actively participate in the delivery of client-facing professional services, including deployments, integrations, and optimizations
• Serve as a subject matter expert on SIEM and TIP technologies and security operations, solving complex technical problems and ensuring best practices are followed
• Lead the development and implementation of automation, dashboards, and custom content for our security operations platform
• Oversee the tuning and optimization of Anomali solutions to ensure maximum value and efficiency for clients
• Act as a technical escalation point for complex client issues, providing resolution and guidance
• Build and maintain strong relationships with clients, acting as a trusted advisor for their SIEM, TIP, and broader security operations needs
• Collaborate with sales and account management teams to identify opportunities for expanding services and improving customer satisfaction
• Assist in pre-sales activities, including technical assessments, solution design, and proposal writing
• Drive continuous improvement initiatives within the team and service offerings, including process optimization, documentation, and knowledge sharing
• Stay up to date on the latest trends and best practices in security operations technologies, bringing new ideas to the table
• Champion innovation, encouraging the team to explore new tools, methodologies, and technologies to improve client outcomes
• Work closely with cross-functional teams (sales, engineering, product) to ensure seamless service delivery and alignment on client requirements
• Provide regular status reports to leadership on team performance, project progress, and client satisfaction

Preferred Qualifications

Relevant certifications (e.g., CISSP, Splunk Certified Architect, etc.) are highly desirable